Receptionist / Administrator

Processing all documents coming into the

surgery, both electronically and as paper.

repeat prescription requests using the Practice Repeat Prescribing Protocol.

Operating the internal messaging systems

efficiently and completely.

Meeting, greeting and checking-in patients

arriving for appointments.

Meeting and greeting visitors to the practice

and guiding them through the practices signing-in procedure.

Updating the patient computer record with

administrative details of patients e.g. Change of Address

Processing requests for information from

Doctors, Practice Nurses and Practice Manager.

Making appointments through the computer-based

appointments system, using our triage system to establish and record for the clinician

a brief reason for the visit / home visit.

Dealing with requests and queries raised by

patients visiting the practice.

Updating the patient computer record with

administrative details of patients e.g. Change of Address

Answering the telephone in a timely and

appropriate manner.

Contacting patients by telephone as required.

Various housekeeping duties including assisting

with deliveries, collections and keeping the reception area tidy.

Other ad hoc tasks required to support the

effective and efficient day-to-day running of the practice.

Qualifications

Essential: - A good standard of education

Experience

Essential: - Customer service experience

Desirable: - Working in healthcare