Receptionist/Administrator

As a Receptionist/Administrator at Operose Health located in Basingstoke, you will play a vital role in delivering great primary care services. Your responsibilities include responding to patient queries, managing appointments, processing prescription requests, and maintaining patient confidentiality. You will also handle emailing, scanning, and coding clinical correspondence. The ideal candidate should have experience in reception or customer care roles, basic PC skills, and excellent communication abilities. Previous NHS experience is a plus but not mandatory. Operose Health values caring, ambition, resourcefulness, and excellence, aiming to improve patient experience and access to services.

Job title: Receptionist/Administrator

Salary: Up to £25,838.00 depending on experience FTE PRO RATA FOR PART TIME

Hours: 25 a week

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

Ideal Candidate: What we look for in new colleagues:

Package Description: How well support you:

Operose Health is dedicated to delivering local primary care at scale, improving access, outcomes, and patient experience. The organization is driven by values such as caring, ambition, resourcefulness, and excellence. They listen to patients, support healthy futures, and are determined to transform the patient experience through innovative and passionate efforts. Operose Health offers a supportive environment for employees with benefits like 27 days annual leave, learning opportunities, car and cycle schemes, and employee wellbeing services. The organization is committed to redefining primary care delivery by empowering its employees to achieve their best.

Qualifications

Essential: - Reception or customer care experience, excellent communication skills, basic PC skills such as Word, Excel, and email.