Receptionist / Admin Assistant

Greet and signpost children, families, and visitors attending clinic appointments.

Answer telephone calls and direct queries appropriately.

Manage incoming and outgoing mail.

Book appointments and send appointment letters.

Input data accurately into electronic systems.

Produce documents and correspondence as required.

Manage room and workshop bookings.

Liaise with other departments and external agencies.

Has excellent communication skills, both written and verbal.

Demonstrates strong IT skills and confidence using Microsoft Office and electronic systems.

Is a team player with a flexible and proactive approach.

Has good attention to detail and can manage multiple tasks efficiently.

Is friendly, approachable, and professional in all interactions.

You will be supported with appropriate training and opportunities for personal development as part of your role.

This is a clinic-based reception post requiring a consistent on-site presence at Woodbridge Clinic. The role involves being the first point of contact for children, young people, families, visitors and professionals, and therefore is not suitable for remote or home working.

Please see full details of job description attached.

The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

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