Reception Supervisor

In this role, you

visitors in a friendly, courteous, and professional manner.

and clinical systems (e.g. EMIS) accurately and efficiently.

telephone and face-to-face, signposting appropriately.

for files, messages, calls, and administrative tasks.

are clean, safe, and welcoming.

to ensure coverage and task completion.

audits as requested.

team meetings.

for minor complaints and escalate when required

Job Title: Reception

Supervisor

Responsible To: Management Team

Location: Len Valley Practice

(Main and Branch Site)

Contract Type: Full-time,

Len Valley Practice

is seeking a professional and compassionate Reception Supervisor to lead and support our busy reception team.

Supervisor, you will be the first point of contact for patients and the

reception team, ensuring the smooth and efficient running of the surgery. The

ideal candidate will have excellent communication skills, a friendly demeanour,

and the ability to handle sensitive information with the utmost

confidentiality. You will play a key role in delivering a high-quality patient

experience while supporting and developing the reception team.

In this role, you

visitors in a friendly, courteous, and professional manner.

and clinical systems (e.g. EMIS) accurately and efficiently.

telephone and face-to-face, signposting appropriately.

for files, messages, calls, and administrative tasks.

are clean, safe, and welcoming.

to ensure coverage and task completion.

audits as requested.

team meetings.

for minor complaints and escalate when required

As Reception

Supervisor, you will provide leadership and day-to-day support to the reception

induction, training, and development of reception staff.

handbooks and "how to" guides.

professional behaviour and a patient-first approach.

compliance and support ongoing staff development.

probationary reviews where appropriate.

rotas, approve annual leave, and arrange cover where required.

and monitoring.

resolve conflicts, escalating to management where necessary.

enquiries, including informal complaints, before escalation.

reception systems, recommending improvements to the Practice Manager or

Operations Manager.

Risk Management & Compliance

You will ensure

that the reception team adheres to practice policies and meets compliance

and emergency protocols.

investigation of significant events and patient incidents.

compliance and documentation.

usage and highlighting issues to the Operations Manager.

confident in using telephone and online systems.

using care navigation principles.

target/recall areas.

Ensure both the main site and the branch surgery have reception cover

during core hours

The opening up and closing down processes are known by receptionists and

are followed

The premises are secured appropriately and the location of keys are

known

and adhere to information governance protocols.

when managing issues or escalating concerns.

contribute positively to a collaborative team culture.

and adaptable to the needs of the practice.

duties delegated by Senior Management.

Len Valley Practice is a friendly forward thinking GP surgery based in the historic village of Lenham Kent caring for just over ten thousand patients across Lenham and Harrietsham The practice is led by five GP partners supported by salaried GPs GP registrars a strong nursing team healthcare assistants pharmacists physiotherapy and paramedic practitioners as well as skilled administrative and dispensary staff

We provide a wide range of primary care services including long term condition management immunisations maternity and family planning minor surgery health screening and treatment of illness or injury Rated Good by the Care Quality Commission the practice is committed to delivering safe effective and patient centred care

We pride ourselves on being an approachable supportive and community focused organisation with a strong emphasis on teamwork professional development and delivering high quality care for all

Qualifications

Essential: - Minimum GCSE English and Maths Grade C/4 (or equivalent).; - Experience using EMIS and knowledge of GP rotas.

Desirable: - Additional training or certification in medical office administration or healthcare administration

Experience