Reception Manager

Working

as part of the team and carrying out general reception and admin duties such

as answer phones, triage accurex, emis, docman

tasks, prescription requests, room check, match and allocate lab reports.

Set

targets for achievement on reception and administrative work such as telephone

answering, document management, etc and work with the management team in

managing risk and reward.

Overseeing

the administration and support operations of the practice

Line

managing all reception-Admin staff

Identifying

and delivering team training where required.

Reviewing

and updating all administrative and reception policies and procedures as

required

Managing

all deliveries to the practice, ensuring adherence to the cold chain policy as

necessary

Ensure

staff are following practice policies, protocols and procedures and where

necessary, conduct performance reviews

Manage complaints

To take

key responsibility for excellent customer services and ensure excellent patient

Ensure a

culture of professionalism is maintained within the practice.

Ensure

staff follow the practice code of conduct.

Monitor

and promote the Friends and Family Test to gather patient feedback.

Deputize

for the Practice-Operations Manager during their absence as required.

Stock

check clinical and Admin

Triage

Docman emails and letters before sending to the Clinicians

Audit

e-RS worklist and complete tasks

Maintain

and complete invoices for private work from 3rd parties.

Working as part of the team and carrying out general reception and admin duties such as answer phones, triage accurex, emis, docman tasks, prescription requests, room check, match and allocate lab reports.

Set targets for achievement on reception and administrative work such as telephone answering, document management, etc and work with the management team in managing risk and reward.

Overseeing the administration and support operations of the practice

Line managing all reception-Admin staff

Identifying and delivering team training where required.

Reviewing and updating all administrative and reception policies and procedures as required

Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

Ensure staff are following practice policies, protocols and procedures and where necessary, conduct performance reviews

Manage complaints

To take key responsibility for excellent customer services and ensure excellent patient experience.

Ensure a culture of professionalism is maintained within the practice.

Ensure staff follow the practice code of conduct.

Monitor and promote the Friends and Family Test to gather patient feedback.

Deputize for the Practice-Operations Manager during their absence as required.

Stock check clinical and Admin

Triage Docman emails and letters before sending to the Clinicians

Audit e-RS worklist and complete tasks

Maintain and complete invoices for private work from 3rd parties.

Experience