Reception Manager

• Oversee and orgainise the workload in reception
• Attend staff meetings
• Oversee weekly scheduled list and extension of appointment books on computer is carried out accurately.

• Have full understanding of appointment system
• Have a working knowledge of all software and hardware
• Maintain In Touch patient information system
• Deal with IT problems in the absence of the assistant practice manager
• Train staff in use of system

• Assist with remodeling and room moves as required
• Understand security systems alarms & cameras

• Assist with production and upkeep of practice procedures manual
• Manage paperwork systems including post, internal and external
• Act as a central source of information

• Co-ordinate voluntary agencies
• Arrange gifts and cards for staff leaving, marriages, births

• While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

• Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
• Maintain and up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business
• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training (minimum annually)
• Routine management of own team / team areas, and maintenance of workspace standards

Essential

• EDUCATION
• QUALIFICATIONS Good level of education to GCSE standard or equivalent.
• A demonstrable commitment to professional development Recognised qualification to diploma level or above
• EXPERIENCE Demonstrable experience of people management
• Appraisal systems
• Budgets and finance, spreadsheets, accounts
• Experience of using a clinical system
• Experience of Microsoft Office software
• Experience of dealing with the public/patients Employment Law, Health & Safety, employment contracts
• KNOWLEDGE SKILLS Advanced numeracy skills
• Excellent keyboard and computer skills
• Excellent communication skills
• A solutions focused approach
• Excellent communication (oral and written) and inter personal skills
• Ability to listen and empathise
• Delegation
• Competent to manage IT systems/networks
• Managing upwards
• Good time management
• Problem solving