Reception - Enhanced Access Service

To support the smooth running of the hub ensuring you are projecting a positive, friendly image to all patients and visitors.

To facilitate effective communication between patients, the hub team, clinical staff, secondary care, out of hours/111 services and other associated healthcare agencies during operational hours.

Ensuring and checking that opening, closing and

security checks required for that hub location have been carried out according

to processes.

Assist in the communication and cascade of new

information or service relevant changes to all relevant staff.

Ensure the telephone is answered promptly at the

hub location and assist when required.

Ensure that correct processes are followed in

accordance with hub working.

Ensure daily hub checks are completed and

documented on Team Net along with any

other TeamNet tasks that are assigned to you.

Ensure hub (and any rooms utilised during shift)

are left in an appropriate state

To be the first point of contact for patients

arriving at the hub.

Processing confidential patient information to

pass to Clinicians.

Contacting patients with appointment times.

Keeping a watchful eye on patients waiting to be

seen and in the case of worsening symptoms, alerting a relevant professional.

Alerting Emergency Services in the event of an

emergency and/or gain help from within the department.

To work autonomously, managing own workload

effectively referring to line manager when necessary.

To adhere to all Curo Health Policies and

Procedures.

Participate and ensure own on-going development.

To maintain a high level of confidentiality and

comply with the Data Protection Act. Be aware of the nature of information

dealt with and work in a manner which ensures confidentiality and security.

Undertake any other activities deemed

appropriate and necessary by the organisation.

We are Curo Health a GP federation formed from 27 general practices spanning 4 Primary Care Networks (PCNs) across North Kirklees.

We proudly work together as a community of general practices to help save money, secure investment, strengthen our teams and deliver high quality primary care services at scale such as evening and weekend appointments.

For the people of North Kirklees, our joint approach always aims to create better standards of care, shorter waiting times and faster access to care, right in the heart of our communities where it should be.

Qualifications

Essential: - GCSE English and Maths (or equivalent) and good standard of general education.

Experience