Reception Coordinator
The Meads Medical Practice Limited
Sittingbourne, ME10 5AAView on map(opens Google Maps in a new tab)
Salary
£13.61 to £13.90
Contract
Permanent
Hours
Not specified
Closing date
30 October 2026
10 days leftJob description
An exciting opportunity has arisen for an organised and proactive Reception Coordinator to join our friendly team at The Meads Medical Practice. We ar...
The Reception Coordinator will be responsible for supporting the day-to-day management of the reception and administration team, helping to ensure the efficient delivery of front-line services and maintaining high standards of patient care and customer service.
Working closely with the Operations Lead and Business Manager, the successful candidate will assist with coordinating staffing, rotas, annual leave and workload allocation, whilst providing day-to-day guidance and support to reception and administrative colleagues.
This is a hands-on role and the successful candidate will continue to participate in the reception rota alongside coordinator responsibilities. Duties will include managing patient enquiries, supporting care navigation, booking appointments, overseeing clinical and administrative workflows, managing document processing and supporting the induction and training of new staff.
The postholder will play an important role in maintaining an effective and supportive working environment, acting as a first point of contact for routine operational issues and assisting with the development of practice systems, processes and service improvements.
This role would suit either an experienced Reception Coordinator or an experienced GP Receptionist, Care Navigator or Administrator looking to develop their leadership and coordination skills within a supportive environment.
Job ResponsibilitiesThe Reception Coordinator will work under the direct supervision of the Operations Lead and in accordance with Practice policies and procedures.
We welcome applications from experienced GP Receptionists, Care Navigators, Administrators and existing Reception Coordinators. This role provides an excellent opportunity for someone looking to develop their leadership and coordination skills within a supportive Practice environment.
The role is responsible for supporting and coordinating the day-to-day management of the reception and administration functions, ensuring a high-quality service is delivered to patients and staff.
- Oversee the day-to-day delivery of an effective reception service, ensuring appropriate staffing levels and delegation of duties across the team.
- Support the management of reception and administrative staff, providing guidance and day-to-day operational support.
- Work with the Operations Lead to coordinate annual leave arrangements, staff rotas and sickness cover.
- Assist with the development of supervisory and coordination processes within the reception team.
- Oversee and support the delivery of administrative systems and processes, including document scanning, coding and the processing of reports.
- Assist with the administration of quality improvement programmes, audits and practice incentive schemes.
- Ensure prescription-related administrative processes are managed in accordance with Practice procedures and in liaison with the Clinical Pharmacist.
- Ensure new reception staff receive appropriate induction, training and support.
- Assist with the management of patient concerns and complaints where appropriate.
- Support the management of surgery alterations, cancellations and emergency operational arrangements.
- Identify opportunities to improve systems and processes and make recommendations to the Operations Lead.
The Meads Medical Practice is a friendly and forward-thinking GP practice based in a modern purpose-built medical centre in Sittingbourne. We care for approximately 12,000 patients and are committed to delivering high-quality, patient-centred care within a supportive and collaborative team environment.
We have a strong multidisciplinary team including GPs, Advanced Clinical Practitioners, Practice Nurses, Healthcare Assistants, a Clinical Pharmacist and a range of Primary Care Network colleagues who work together to provide the best possible care for our patients.
As a growing practice, we are committed to continuous improvement whilst maintaining a positive and supportive workplace culture. We value teamwork, professionalism and excellent patient service, and actively encourage staff development and progression.
The successful candidate will join an experienced and welcoming team where they will have the opportunity to make a real contribution to both the patient experience and the ongoing development of the Practice.
This role offers an excellent opportunity for either an experienced Reception Coordinator or an experienced GP Receptionist looking to take the next step in their career. We are committed to supporting staff development and providing opportunities to build leadership, coordination and management skills within a supportive environment.
Qualifications
Essential: - Good standard of general education; - GCSE (or equivalent) in English; - Commitment to ongoing personal and professional development.
Desirable
- NVQ Level 2 or equivalent qualification in Business Administration, Customer Service or a related subject.
- Supervisory or team leadership training.
- Care Navigation Training
Experience
Essential
- Significant experience working within a GP Practice or Primary Care environment.
- Experience working within a patient-facing reception or administrative role.
- Experience using EMIS Web.
- Experience managing competing priorities in a busy environment.
- Experience dealing with patients, carers and members of the public.
- Experience working as part of a multidisciplinary team.
- Experience handling confidential and sensitive information.
Desirable
- Previous experience as a Reception Coordinator, Reception Supervisor, Team Leader or similar role.
- Experience supporting staff induction, training or supervision.
- Experience coordinating staff rotas, annual leave or workload allocation.
- Experience supporting quality improvement initiatives or practice projects.
Knowledge and skills
Essential
- Excellent communication and interpersonal skills.
- Good working knowledge of EMIS Web.
- Competent in the use of Microsoft Office applications.
- Strong organisational skills and attention to detail.
- Ability to prioritise workload and work effectively under pressure.
- Ability to remain calm and professional during challenging situations.
- Understanding of confidentiality, information governance and data protection requirements.
- Ability to provide a professional, welcoming and efficient service to patients.
- Ability to support colleagues and contribute to the smooth running of a busy reception team.
Desirable
- Knowledge of QOF, NHS primary care services and administrative workflows.
- Knowledge of complaints handling and patient experience processes.
- Knowledge of staff rotas and workforce planning.
- Understanding of quality improvement and service development.
Personal qualities and attributes
Essential
- Friendly, approachable and professional manner.
- Reliable, flexible and adaptable.
- Positive and supportive approach to team working.
- Ability to take initiative and solve problems.
- High standards of integrity and confidentiality.
- Ability to remain calm and professional under pressure.
- Confidence to make decisions and act appropriately within the scope of the role.
- Commitment to excellent patient care and customer service.
Desirable
- Leadership potential and an interest in developing coordination responsibilities.
- Ability to motivate, encourage and support colleagues.
- Interest in service improvement and staff development.
- Desire to progress within a leadership or supervisory role.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
8 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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