Reception and Appointment Clerk

Communication

o To welcome patients to the department, ensuring that patient information held is correct (address, telephone numbers, GP details, Next of Kin details), and that the attendance is recorded on Medway/Mosaiq.

o To liaise with patients, wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.

Patient Care

o To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Organising and Planning

o To carry out associated duties, for example, call handling, outcoming clinic appointments, booking bloods, managing the team inbox, scanning, and patient filing.

Service Development and Research

o Attend training courses as required to support personal development and the needs of the service.

o Assist in training of new members of the team.

o To take part in departmental audits and associated duties.

Finance and Resources

If and when appropriate and directed, order and/or receipt stationary and essential items, in line with Trust policies.

Information Resources

o To book patient appointments in line with the Patient Access Policy, print letters and arrange any appointment related services as and when required (E.g. interpreting services).

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.

Knowledge and Experience

Qualifications and Training

Skills and Abilities