Reception Administrator
Quay Health Solutions CIC
London, SE16 4BL · London, SE1 2BPView on map(opens Google Maps in a new tab)
Salary
£28,860
Contract
Permanent
Hours
Not specified
Closing date
1 November 2026
12 days leftJob description
The post holder's primary responsibility is to act as a Reception Admin to the Extended Access Service (EAS), QHS GP Care Home Service, and New Mill S...
- To provide patients who make contact with a QHS service with the best customer service.
- To answer the telephone promptly & deal with enquiries in a helpful & courteous manner, being aware of the need to maintain confidentiality at all times regarding patients & staff.
- To book, cancel & amend patient appointments using the clinical system & book patients in the appropriate service when needed using NHS Smartcard to trace patients on the Spine.
- To chaperone for patients & staff upon request.
- To identify any discrepancies in patient information received from practices & escalate appropriately.
- To deal with requests for assistance from doctors, nurses & other members of clinical team, including making calls to patients.
- To order ambulances & telephone interpreters for patients as required.
- To open & close the centre at the beginning & end of the day, checking security & setting the alarms.
- To adopt a proactive approach & deal with any issue relating to reception which may arise. Prioritising daily duties to ensure deadlines are met.
- To send referrals to the relevant services as requested by clinical staff & accurately document the receipt in patients records.
- To assist with monitoring & ordering of clinical & other supplies.
- To process the deductions for patients who have left the practice. Correctly labelling all outgoing medical records and marking them on EMIS.
- To act as a chaperone during LARC clinics when required, supporting the clinical team in the delivery of patient care.
practices in north Southwark stand together as Quay Health Solutions (QHS)
Community Interest Company jointly delivering services that improve outcomes
for over 200,000 registered patients. From July 2019 member practices have come
together as North Southwark Primary Care Network (PCN) providing the building
blocks for at scale service delivery and wider system integration through three
Neighbourhoods. These are the delivery units for integrated place-based care,
bringing together local health and care organisations (including social care,
the voluntary sector and patient groups) to work to deliver more joined up,
patient-centred services. As part of the NHS 10-year Plan, QHS has joined with
the South Southwark GP Federation, Improving Health Limited (IHL) to partner
with Guys & St. Thomas NHS Foundation Trust (GSTT) to deliver the Southwark
integrator function.
health service integrators have been tasked with establishing the foundations
and building the relationships needed to deliver proactive, integrated and
equitable neighbourhood health services shaped by local communities.
Integrators will provide the vital infrastructure, connections and coordination
needed to turn policy into practice and bring care closer to home. Since 2017
QHS member practices have pooled resources to develop a team of Clinical
Pharmacists in General Practice as part of the NHS England program to deliver
the full range of clinical pharmacy services to the population.
Experience
Essential: - Experience of a medical receptionist environment.
Desirable: - Experience working within an NHS service
Skills, abilities and knowledge (see JD for full list):
Essential: - Excellent written and oral communication skills.; - Able to work as part of a team and autonomously.; - Able to work within protocols and procedures.
Motivation
Essential: - Willing to undertake training to develop new skills and knowledge.
Qualifications
Essential: - Good standard of general education
IT Skills
Essential: - Experience of a Clinical System.; - IT proficiency.
Desirable: - Experience of EMIS Web.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
14 October 2026
Last checked
16 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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