Quality Manager

• Manage and oversee the UHBW Adult BMT & IEC and Paediatric Haematology, Oncology & BMT Quality Management Programme, ensuring that the programme meets all regulatory and accreditation requirements, while driving continual service development and improvement
• Maintain and revise a comprehensive Quality Management Plan designed to ensure the Programme meets regulatory and accreditation requirements, sets and delivers targets. Lead, develop, implement, maintain and monitor the Programme's Quality Management System, in order to deliver the aims and requirements of the Quality Management Plan. Lead on change controlled processes to update and reconfigure elements of the system and related wider practice in need of update.
• Schedule, plan, manage and document external inspections, audits and site visits pertinent to the specialties. Coordinate and execute CAPA plans for non-compliances revealed, collaborating with responsible parties to provide evidence to demonstrate that corrective actions have been completed and have been effective.
• Work with Clinical Leads and Patient Safety to identify, draft, manage and mitigate departmental risks, and maintain effective working Risk Registers on the Trust's risk management system.
• Protect patient confidentiality, adhering to all relevant, established guidelines and trust policies.

Desirable

• Experience of using a patient administration system (CareFlow)
• Experience of quality management systems
• Previous patient facing experience, within the NHS
• Experience in maintaining data on a computer system
• Knowledge of medical terminology
• Experience of quality management systems
• Experience of clinical audit/process audit
• Experience of staff management
• Knowledge and experience of JACIE accreditation process
• Knowledge and understanding of Data Protection Act, Humman Tissue Act, Blood safety and Quality Act

Essential

• Ability to work independently with minimal input from line manager; ability to use initiative and problem solve
• Ability to prioritise own workload, manage work-related pressures and to work to tight deadlines
• Excellent organisational skills and meticulous attention to detail
• Good report writing skills, and skilled at using a standard keyboard
• Ability to respond to and document complex telephone calls

Essential

• Education to degree level, or an equivalent experience
• Good general standard of education, including GCSEs (grade A-C) in English & Maths, or equivalent
• Computer literate and trained in the use of Microsoft Office applications, including email (Outlook)