QOF Support Administrator

This is a varied administrative role providing dedicated support to the business agenda.

To play an active role to support patient care by ensuring checks are carried out promptly and patients needs are recorded though coding.

To assist the business intelligence team to co-ordinate all matters concerned with the delivery of QOF and similar schemes.

Assisting the business intelligence team with the recall process to enable the practice to meet its QOF targets.

To ensure the administration of QOF within the Practice are carried out within the Practices guidelines and policies.

To run set quality outcome framework domain, following annual NHS guidelines, ensuring all targets are meet.

Other work as required to meet the administration support needs of the Business intelligence team, allocated by the team leader.

Quality and outcome framework (QOF)

Run & be responsible for set QOF domain following QOF guidelines.

Contact patients using letter, SMS, email & phone call to ensure contact is made with patients in correct time scales.

Ensuring patients are booked into the correct clinics for owned QOF domain.

Achieving QOF targets in a timely manner to set business targets.

Recalls

Action Recalls within own area of responsibility; Child Immunisations, Womans health etc.

Completion of Childhood Immunisation Returns if this is an area of responsibility.

Coding

Assist the Business Intelligence team with audits related to QOF and Enhanced services, updating and amending coding as required.

Ensure accurate read-codingSupport Dealing with queries relating to coding, where suitable.

Administrative

Support the business intelligence team with any admin work, folding letters in envelopes, adding information leaflets.

Liaising with the patient liaison manager ensuring promotions for health awareness & promotions run alongside business plan.

Confidentiality

The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business.

In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Personal/Professional Development

The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The postholder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Contribution to the implementation of services

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Health and Safety

Ensure all members of staff comply with the Groups health and safety policy.

Carry out risk assessments to comply with current Health and Safety legislation.

Ensure any health and safety concerns are reported to the Operations Manager.

To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities and rights.

Governance

Identify and record risks and issues, developing contingency plans with service and contract leads.

Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice.

Ensure that the PCN board and Clinical Director adhere to the governance structure as set out in the network agreement.

Confidentiality

To maintain confidentiality of information acquired in the course of undertaking duties for the practice.

The details contained in this job description are not exhaustive and may change as the post develops.

Beacon Medical Group is a large, forward-thinking partnership practice serving approximately 43,000 patients across six sites in Devon.

We are an active contributor to shaping local healthcare services and are at the forefront of developing innovative skill mixes to meet the challenges facing modern Primary Care. Our focus is on continuously improving services and delivering high-quality patient care, while supporting the wider health system to develop sustainable, integrated services that meet the current and future health and wellbeing needs of our communities.

Working with Beacon Medical Group means becoming part of a collaborative, supportive team that values innovation, professional development, and excellence in patient care.

We offer a welcoming and supportive working environment with a range of opportunities for learning, development and wellbeing including:

A comprehensive induction programme.

Protected learning time for ongoing development.

CPD opportunities to support career progression.

Regular reviews and appraisals.

Access to the NHS Pension Scheme, providing valuable benefits during your career and into retirement.

Enhanced family-friendly pay schemes.

Generous annual leave entitlement.

Access to NHS discounts through national and local schemes.

Staff wellbeing services supporting physical, mental and emotional health.

Skills

Qualifications

Experience