Project & Operational Support Officer

To support the operational delivery of BCA contracts such as Primary

Care Streaming, Enhanced Access and other short term delivery scheme's.

To support the operational team and Board in all

aspects of office and administrative support.

Acting as the main point of office contact for

BCA supporting and ensuring online and telephone queries are actioned as

required.

Support and coordinate the production and

dissemination of review meeting papers, notes and agendas for meetings.

Administrative management of the Board, project

development meetings, quality assurance and

Committees as required.

To support contractual expectations and compliance by ensuring early identification

of issues and initiating timely, effective intervention to ensure that

contractual plans and targets are delivered and risk assessments undertaken.

Develop and support the operational monitoring of the services and

effective monthly reviews of contractual performance targets and expectations

are undertaken and documented.

Visiting project sites as required and assessing operational compliance

in line with BCA policies and requirements.

This will include auditing and updating manuals and ordering consumables for

the sites.

Operate effectively in a flexible and demanding environment and

proactively manage relationships with members, providers, and the BCA team and

Board as required.

Work within a matrix management structure within the BCA team to ensure

Board requirements and service development initiatives can be operationalised

and managed effectively.

Maintain a database of information relating to

any incidents/issues with the services and support with the escalation of

service user comments and complaints to the relevant individual within the

provider organisations, following the processes.

To complete administration incidents/issues

relating to business interruption

To manage and update all filing systems,

ensuring all project policy files are kept up to date.

To create and develop new files and systems

where appropriate.

Attendance at Project Committees as required.

Develop and maintain effective team working and relationships with

colleagues and other teams.

Undertake any other relevant activities which fall under the general

scope of this role as directed.

Willingness to work flexibly and develop the team and needs of a

growing organisation.

is a Community Interest general practice membership organisation founded on

partnership working and accountability to our members. The CIC encompasses most

practices across Bradford City and Districts CCG, 47 in total, to represent a

consistent voice for primary care.

We are a key partner in the wider

Bradford District and Craven system. We work closely with our health and social

care partners through the Health and Wellbeing Board, Bradford Health and Care

Partnership Board and Bradford Provider Alliance. Through this involvement we

aim to support system integration and delivery of the vision of Happy, Healthy

at Home. We support true integration and the benefits this can bring to

patients and the wider health of the population utilising the opportunities

offered by digital technologies where they add value.

Experience

Desirable: - SystmOne experience is desirable but not essential and will be a key part of the role. Training and support will be provided if needed

Qualifications

Essential: - GCSE Grade A-C in English & Maths or equivalent