Project Coordinator for Volunteer Discharge Support
Norfolk and Norwich University Hospital
Norwich, NR4 7UY
Salary
£32,073 to £39,043
Contract
Permanent
Hours
Not specified
Closing date
6 September 2026
6 days left
Job description
Join our friendly, supportive team and play a vital role in helping patients make a safe, timely and positive transition from hospital to home. As Vol...
You will coordinate the day-to-day operation of our hospital volunteer services, ensuring patients receive safe, timely and compassionate support throughout their discharge journey. Working closely with ward teams and community partners, you will coordinate referrals, allocate volunteers and monitor service delivery across three volunteer-led services: rapid discharge drivers, delivery of mobility equipment, medications and virtual ward kits; our Settle In service, supporting patients on the day they return home; and post-discharge welfare and safety-netting calls.
You will recruit, induct, train and support volunteers, maintaining high standards of practice and ensuring volunteers feel valued, confident and well supported. You will work collaboratively with clinical and operational colleagues to continually develop the service, resolve issues and identify opportunities to improve patient experience.
The role requires excellent organisational skills, the ability to manage competing priorities and confidence in working independently while building strong relationships across multidisciplinary teams. You will be compassionate, adaptable and solutions-focused, with the ability to communicate effectively with patients, volunteers and colleagues.
As this is a job-share post, excellent communication, accurate record keeping and thorough handovers are essential.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Qualifications
Essential
- Specialist knowledge in people management or able to demonstrate equivalent experience and ability to operate at this level.
Experience
Essential
- Good knowledge of human resources, people management and recruitment policies to include public and voluntary sector.
- Experience of working in the NHS or other health care provider
Skills
Essential
- Excellent verbal and written communication skills and ability to communicate with a diverse range of people and to work collaboratively across professional boundaries.
- Presentation skills
Attitude & Aptitude
Essential
- This role will require the job holder to make some complex decisions and judgements where there may be competing priorities
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
27 August 2026
Last checked
31 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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