Proactive Care Lead, High Intensity Service Users
University Hospitals Coventry and Warwickshire NHS Trust
Coventry, CV1 5FBView on map(opens Google Maps in a new tab)
Salary
£57,528 to £64,750
Contract
Fixed-Term
Hours
Not specified
Closing date
25 October 2026
6 days leftJob description
Are you passionate about improving outcomes for people with complex health and social care needs? We are seeking an experienced and motivated Proactiv...
- Proactively identify and support high intensity service users who frequently access acute, community, primary care, urgent and emergency care services, ensuring their needs are assessed holistically and managed through coordinated care planned.
- Undertake comprehensive assessments of individuals with complex health, social, psychological, and behavioural needs to understand the factors contributing to high service utilisation and identify opportunities for alternative approaches to care.
- Develop, implement, and regularly review personalised care and support plans that promote self-management, improve health outcomes, and reduce avoidable healthcare attendance and admissions.
- Work collaboratively with multidisciplinary teams, including acute, community, primary care, mental health, social care, and voluntary sector services, to coordinate appropriate interventions and ensure seamless care delivery.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Qualifications
Essential
- Registered healthcare professional (RGN, HCPC or equivalent professional registration).
- Independent prescribing and Advanced Health assessment qualification or expectation to complete within the first 12 months of being in post
- Degree-level qualification or equivalent experience.
- Evidence of continuing professional development.
- Leadership and management qualification or equivalent experience.
- Master's level study or working towards Master's level qualification, or equivalent experience.
- Training in quality improvement, service redesign, population health management or personalised care.
Desirable
- Coaching, mentoring or supervision qualification.
- Project or programme management qualification.
- Teaching and assessing qualification.
- Coaching qualification
Experience
Essential
- Significant experience within community, primary care, integrated care or neighbourhood services.
- Experience leading multidisciplinary teams and managing change across organisational boundaries.
- Experience of service transformation and implementation of new models of care.
- Experience developing and delivering personalised care and support planning.
- Experience of partnership working across health, social care, voluntary and community sectors.
- Experience of leading quality improvement programmes and service evaluation.
- Experience managing complex clinical or operational situations
Desirable
- Experience of working within an Integrated Care System.
- Experience of Population Health Management approaches.
- Experience of securing and evaluating programme outcomes
Knowledge
Essential
- Extensive knowledge of personalised care, proactive care and anticipatory care approaches.
- Understanding of integrated neighbourhood working and place-based care models.
- Knowledge of clinical governance, safeguarding and risk management.
- Understanding of current NHS policy, integrated care and neighbourhood transformation agendas, National neighbourhood health programme
- Knowledge of reducing health inequalities and addressing wider determinants of health.
Desirable
- Knowledge of population analytics and outcomes measurement.
- Knowledge of research and evaluation methodologies.
- Experience of admission avoidance, anticipatory care planning, personalised care and support planning, and proactive interventions to improve patient outcomes.
- Experience developing, implementing and evaluating personalised care, proactive care or population health management approaches/risk stratification.
Skills
Essential
- Strong strategic and operational leadership skills.
- Excellent communication and influencing skills.
- Ability to build effective relationships across organisational boundaries.
- Ability to analyse and interpret complex data and information.
- Ability to develop policies, pathways and service standards.
- Skilled in presentation, facilitation and report writing.
- Ability to manage competing priorities and deliver agreed objectives.
- Strong problem-solving and decision-making skills.
- Competent IT and digital skills.
- A full UK driving license
Desirable: - oAdvanced project management skills. oExperience of workforce development and educational programme design.
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below)
- Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
14 October 2026
Last checked
16 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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