Primary Care Administrator

• Deal with patient enquiries both face-to-face and over the telephone.
• Process requests for repeat prescriptions in accordance with practice procedures.
• Register new patients and temporary residents.
• Handle incoming and outgoing correspondence, tasks, and messages.
• Support clinicians with administrative requests during surgery sessions.
• Process payments for non-NHS services and reports.
• Scan, file, and manage incoming documentation.
• Deal professionally with complaints and patient concerns.

• Scan and accurately code clinical correspondence into patient records.
• Summarise patient notes and update electronic records as required.
• Apply SNOMED coding in accordance with practice protocols.
• Highlight significant clinical information requiring GP review.
• Assist with maintaining high-quality and accurate patient records.
• Assist with audits and data quality improvement projects.
• Ensure all patient information is handled confidentially and in compliance with GDPR.

• Maintain confidentiality at all times.
• Use SystmOne and other practice systems efficiently and accurately.
• Provide cover within both Reception and Data teams when required.
• Contribute positively to team working and service improvement initiatives.
• Undertake any other reasonable duties appropriate to the role.

Essential

• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to prioritise workload and meet deadlines.
• Good organisational skills.
• Ability to work accurately under pressure.
• Professional telephone manner.
• Strong team-working skills.

Essential

• Friendly, approachable, and professional.
• Flexible and adaptable.
• Self-motivated and reliable.
• Able to use initiative.
• Committed to delivering excellent patient care.
• Enthusiastic about learning new skills across multiple departments.

Essential

• Experience working with the public in a customer-facing environment.
• Experience of administrative work.
• Good IT and computer skills.
• Experience managing confidential information.

Desirable

• Experience working within General Practice or the NHS.
• Knowledge of SystmOne.
• Knowledge of SNOMED coding.
• Experience in medical records administration.
• Understanding of GP practice processes and procedures.