Prescription Clerk - Newport Health Centre & Cowes Medical Centre

duties and key responsibilities

To process repeat medication requests using the surgery protocols

and standard operating procedures (SOP)

Action repeat medication requests received via patients and

pharmacies in paper format throughout the day

Collect the paper repeat prescription requests from the post box

and reception regularly throughout the day.

Action repeat medication requests received via SystmOne online

services throughout the day.

Action repeat medication requests received via email format from

pharmacies throughout the day

Liaise with patients and chemists regarding queries and requests.

Liaise with hospital teams where relevant when actioning

medication changes according to discharge summaries or hospital letters

Record medication hospital only drugs correctly as per protocols

Ensure repeat medication is issued in line with the protocols that

are already in place, and ensure any queries raised are dealt with quickly and

correctly.

Ensure patient medication queries are highlighted to the relevant

GP where appropriate

Check medication due dates, synchronise repeats and action required

drug monitoring bloods as per surgery policies

Run searches and reports to identify patients on particular drugs

as and when required (as directed by Clinical Pharmacist).

Contact patients and book appointments for medication reviews as

required

Any other tasks as allocated by a Pharmacist or Manager

exciting opportunity has arisen for new Prescription Clerks to join our team at both Newport Health

Centre and Cowes medical Centre. This is a fast-paced, dynamic role and will involve a variety of tasks.

You will act as the focal point of communication between clinicians, patients,

local pharmacies and the hospital, to ensure patients repeat medication is

processed. You will have strong organisational skills and be a positive and confident

communicator with proven coordination experience and skills.

duties and key responsibilities

To process repeat medication requests using the surgery protocols

and standard operating procedures (SOP)

Action repeat medication requests received via patients and

pharmacies in paper format throughout the day

Collect the paper repeat prescription requests from the post box

and reception regularly throughout the day.

Action repeat medication requests received via SystmOne online

services throughout the day.

Action repeat medication requests received via email format from

pharmacies throughout the day

Liaise with patients and chemists regarding queries and requests.

Liaise with hospital teams where relevant when actioning

medication changes according to discharge summaries or hospital letters

Record medication hospital only drugs correctly as per protocols

Ensure repeat medication is issued in line with the protocols that

are already in place, and ensure any queries raised are dealt with quickly and

correctly.

Ensure patient medication queries are highlighted to the relevant

GP where appropriate

Check medication due dates, synchronise repeats and action required

drug monitoring bloods as per surgery policies

Run searches and reports to identify patients on particular drugs

as and when required (as directed by Clinical Pharmacist).

Contact patients and book appointments for medication reviews as

required

Any other tasks as allocated by a Pharmacist or Manager

This Job Description is not

exhaustive and may change as the post develops. There may be a need to travel

at times therefore ability to drive and uses own car is an advantage.

1.

To deal with e-mail and telephone enquiries, re-directing to

others as appropriate, and recording and prioritising messages.

Provide and receive confidential and complex information from a

range of sources both internal and external.

To identify and use the most effective means of communication,

appropriate to the situation and individuals involved.

To manage own behaviour in a positive manner to maintain effective

working relationships

To always behave professionally and uphold the reputation of the Practice

To observe complete confidentiality of all information including

awareness and adherence to the legal requirements of the Data Protection Act.

2.

To ensure you are competent and appropriately trained to carry out

any delegated responsibility you accept.

To maintain a clean and safe environment for patients, visitors

and staff reporting building or equipment faults

Recognise and inform managers of any matters requiring their

immediate attention or expedite and progress issues with appropriate lead, as

and when necessary, to ensure that deadlines are met.

3.

Planning and Organising

Expectation to be flexible in undertaking any other duties as

deemed appropriate to the role and as directed by the management team

4.

Patient and Client Care

Incidental contact with patients, assisting where needed and

appropriate.

5.

Service and Policy Development

To be aware of relevant Practice related policies/procedures

relevant to the post.

6.

Take personal responsibility to ensure any mandatory training is

undertaken.

Provide cover for colleagues during breaks, holidays, sickness,

and training.

Be willing to undertake additional training and development as

identified at annual appraisal.

7.

Information System use and

management

Use relevant IT systems to support role including SystmOne, Team

Net, Word, Excel, Access, and other systems where necessary.

8.

Involvement is Surveys and Research

Responsible for undertaking surveys or audits necessary to own

work.

9.

Expected to work on own initiative regarding own allocated work.

The post holder will be required to manage own workload and will

be required to adjust priorities as required to meet continually changing

service needs.

Work is discussed in regular supervision sessions and the post

holder is responsible for deciding which issues need to be referred to Line manager.

To ensure that relationships and own behaviour is managed in line

with the practice policies

To always work with due regard for personal safety, adhering to Health

& Safety requirements of the service.

On 1 October, Newport Health Centre and Cowes Medical Centre formally merged under a single partnership structure. Whilst both practices continue to operate under separate GMS contracts, responsibility for the overall management and delivery of services now sits with one partnership.

We have a diverse,

multi-disciplinary team which includes GP Partners, Advanced Nurse

Practitioners, MSK Practitioners, Mental Health Practitioners, Practice Nurses,

HCAs, Health and Wellbeing Coaches, Care Coordinators, a Social Prescriber and

many more vital roles to support our community. We are also an active part of

the Central and West Primary Care Network (PCN).

Personal Qualities

Experience

Essential: - Experience of working with the general public; - Experience of administrative duties

Desirable: - Experience of working in a health care setting; - Working knowledge of Zoom & Teams (remote meeting platforms)

Other Criteria

Qualifications

Essential: - Educated to GCSE level or equivalent

Desirable: - GCSE Mathematics & English (C or above)

Skills

Desirable: - SystmOne user skills