Prescription Clerk and Clinical Coder including reception support

Processing prescription requests from patients, pharmacies,

and other healthcare professionals within the practice SLA.

Preparing repeat prescriptions in line with the practices

procedures and prescribing protocols.

Checking prescription requests against the patients

medication record and identifying discrepancies or unusual requests for review.

Updating patient medication records accurately and ensuring

changes are documented.

Monitoring repeat medication requirements, including

identifying patients who may need a medication review or be eligible for repeat

dispensing.

Accurately code diagnoses, symptoms, procedures,

investigations and clinical information using SNOMED CT and other relevant

coding systems.

Review and code information from patient consultations,

clinical letters, hospital correspondence, test results and discharge

summaries.

Ensure patient records are complete, accurate, up to date

and appropriately coded.

Identify missing or unclear clinical information and liaise

with GPs and other clinicians where clarification is required.

Support the practice with QOF, enhanced services, IIF and

other contractual reporting requirements.

Maintain confidentiality and comply with GDPR, information

governance and practice policies.

Reception support, including booking nursing appointments,

responding to patient enquiries, signposting patients to appropriate healthcare

services, and providing guidance and support with the use of AskMyGP.

The post holder will work as part of the

practice team, responsible for the timely and efficient repeat prescribing

service to patients. The role will also include the accurate and timely

summarising and clinical coding of patient correspondence. The role will

involve reviewing incoming correspondence, identifying relevant clinical

information, taking appropriate action, and ensuring that items requiring

clinical input are promptly forwarded to the appropriate member of the

Clinical Team.

To ensure a timely and efficient repeat

prescribing service to patients. To summarise and forward in an efficient and

effective manner.

The post holder will contribute to

maintaining accurate, up-to-date and high-quality patient records, while

ensuring that all correspondence is processed efficiently, confidentially and

in accordance with practice procedures and NHS requirements.

The

post holder will be responsible for ensuring all correspondence is dealt with

in an efficient and timely manner and within our service level agreements.

Key duties include

Processing

prescription requests from patients, pharmacies, and other healthcare

professionals within the practice SLA.

Preparing

repeat prescriptions in line with the practices procedures and

prescribing protocols.

Checking

prescription requests against the patients medication record and

identifying discrepancies or unusual requests for review.

Updating

patient medication records accurately and ensuring changes are documented.

Monitoring

repeat medication requirements, including identifying patients who may need a

medication review or be eligible for repeat dispensing.

Handling

prescription-related queries from patients and explaining administrative

processes clearly.

Communicating

with community pharmacies regarding prescription issues, missing items, or

requests for clarification.

Accurately code diagnoses, symptoms, procedures,

investigations and clinical information using SNOMED CT and other relevant

coding systems.

Review and code information from patient

consultations, clinical letters, hospital correspondence, test results and

discharge summaries.

Ensure patient records are complete, accurate,

up to date and appropriately coded.

Identify missing or unclear clinical information and

liaise with GPs and other clinicians where clarification is required.

Support the practice with QOF, enhanced

services, IIF and other contractual reporting requirements.

Maintain confidentiality and comply with GDPR,

information governance and practice policies.

Identify coding discrepancies or

duplicate/inaccurate entries and make appropriate corrections.

Support the practice in achieving high-quality

clinical data and accurate reporting.

Keep up to date with changes to coding

standards, NHS requirements and primary care contractual requirements.

Work closely with GPs, practice nurses,

administrators and the wider practice team to improve the quality of clinical

records.

Contribute to continuous improvement

of clinical coding processes and data quality within the practice.

Correspond with patients and hospital trusts

regarding relevant clinical and administrative matters.

Reception support, including booking nursing

appointments, responding to patient enquiries, signposting patients to

appropriate healthcare services, and providing guidance and support with the

use of AskMyGP.

Take

opportunities (make every contact count MECC) as appropriate to remind

patients to book checks, for example chronic disease annual reviews, childhood

immunisations, cervical screening

Confidentiality

Located on the outskirts of Ipswich town centre, Cardinal Medical Practice is the largest medical practice in Suffolk and was formed as a result of a merger between Chesterfield Drive, Deben Road and Norwich Road Surgeries. The practice is vastly dedicated to offering high quality care to a population of approximately 28,500 patients.

The practice has a clinical team of 4 GP Partners, 11 Salaried GP's, 3 GP Registrars, Advanced Nurse Practitioners, Paramedics, Physicians Associates, Practice Nurses, Nurse Associates, Healthcare Assistants, Care Co-ordinators and additional healthcare professionals. The team is supported by Management and a large administrative team.

If you would like any further information about the role, please contact our Practice Operations Manager in the first instance - cardinal.hr@nhs.net

Experience