Prescribing clerk

a)Process routine repeat prescription requests b) Accurately check prescription requests against the patient's electronic medical record c) Process requests in accordancewith Practice prescribing procedures d) Ensure prescription requests are accurately recorded and appropriately actioned.e) Identify requests that falloutside standard repeat prescribing processes and refer them to the appropriate clinician.f) Deal with prescription requests from patients, carers, pharmacies, care homes and healthcareprofessionals.g) Ensure prescription-related documentation is accurately recorded and maintained and assist with prescription queries and medication-related correspondence.h) Support agreed medication review and recall processes from an admin perspective.i)Assist with prescription-related audits and searches.j)Support the Practice inidentifying outstanding medication-related administrative actions.k)Assist with medicines management projects and quality improvementinitiatives.l)Maintain awareness of Practice procedures relating to high-riskmedicines, controlled drugs and other medicines requiring additionalsafeguards, escalating requests appropriately.Provide a professional, courteous and helpful service.b) Respondto telephone , face to face and Electromic prescribing enquiries c) Provide appropriate signposting where the query falls outside the responsibilities of the Prescription Clerk. Assist in resolving discrepancies or administrative issues relating to prescriptions3

1.

a)Process routine repeat prescription requests received through thePractice's approved systems.

b) Accurately check prescriptionrequests against the patient's electronic medical record and current repeatmedication list.

c) Process requests in accordancewith Practice prescribing procedures and agreed turnaround times.

d) Ensure prescription requests are accurately recorded and

appropriately actioned.

e) Identify requests that falloutside standard repeat prescribing processes and refer them to the appropriateclinician.

f) Deal with prescription requestsfrom patients, carers, pharmacies, care homes and other authorised healthcareprofessionals.

g) Monitor outstanding prescriptionrequests and undertake appropriate follow-up.

h) Ensure prescription-relateddocumentation is accurately recorded and maintained and assist with theadministration of prescription queries and medication-related correspondence.

j)Support agreedmedication review and recall processes from an administrative perspective.

k)Assist with prescription-related audits and searches.

l)Support the Practice inidentifying outstanding medication-related administrative actions.

m)Assist with medicines management projects and quality improvementinitiatives.

n)Maintain awareness of Practice procedures relating to high-riskmedicines, controlled drugs and other medicines requiring additionalsafeguards, escalating requests appropriately.

2.

a) Provide a professional, courteous and helpful service

b)Respond to telephone, face-to-face and electronic prescription

enquiries.

c) Explain Practice procedures and prescription turnaround times

clearly and sensitively

d)Deal appropriately with patients who may be distressed, anxious or

frustrated.

e)Always maintain patient dignity and confidentiality

f)Recognise when a patient's query is clinical in nature and ensure

it is directed to an appropriate healthcare professional

g)Provide appropriate signposting where the query falls outside the

responsibilities of the Prescription Clerk

h)Communicate effectively with community pharmacies regarding

prescription-related administrative queries.

i)

Liaise with care homes and other authorised organisations

regarding prescription requests where appropriate.

Refer clinical queries to the GP, Clinical Pharmacist, Pharmacy

Technician or other appropriate healthcare professional.

Assist in resolving discrepancies or administrative issues

relating to prescriptions.

l)

Ensure information received from external organisations is passed

to the appropriate member of the Practice team.

3.

Information Governance and Confidentiality

a) Maintain strict confidentiality

in accordance with Practice policies and relevant legislation.

b) Comply with UK GDPR and the Data

Protection Act 2018.

4.

a) Maintain accurate and timely

electronic records.

b) Use the Practice clinical system

and relevant administrative systems effectively.

c) Ensure correspondence and

documentation are processed in accordance with Practice procedures.

5.

a)

Work collaboratively with GPs, Clinical Pharmacists, Pharmacy

Technicians, Nurses, Healthcare Assistants, Receptionists and Administrative

staff.

b)

Participate in relevant Practice meetings and team briefings.

6.

Safeguarding

a)

Understand responsibilities in relation to safeguarding children

and adults.

b)

Complete safeguarding training appropriate to the role.

c)

Recognise and appropriately escalate safeguarding concerns.

Due to the massive increase of demand for services, a position has become available for an enthusiastic Prescribing clerk. The role requires a self-motivated, disciplined individual to assist with the day-to-day smooth running of the practice repeat prescribing service. The chosen candidate must have excellent interpersonal skills, be a superb communicator both written and verbally and be flexible and adaptable in their approach to work within the team.

The successful candidate will be working with the public face to face and over the telephone to provide a high level of care and customer service to patients as well as liaising with Pharmacies and other Healthcare Professionals.

You will have a caring and courteous manner but focused on the task and enjoy working with a wide variety of people. The successful candidate will also be required to work at times unsupervised and display initiative when resolving queries.

This post requires you to be organised and adaptable with excellent IT skills as well as a can do attitude. Experience of EMIS Clinical System would be an advantage.

This post is subject to a DRBS check

Qualifications

Experience