Pregnancy Advisory Service Administrator

• Check patients in and out of the clinic, maintaining a welcoming and non-judgemental environment.
• To act as a point of contact for queries from clinical and non-clinical staff, and patients
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
• Communicate changes to clinical team
• Manage patient referrals
• Carry out clinical coding and a variety of other administrative activities using multiple healthcare systems.

Essential

• Previous receptionist experience in a healthcare or public setting
• Clerical/administration experience including filing and/or reception
• Experience of dealing with the public, both on the telephone and in person

Desirable

• Previous NHS experience

Essential

• Empathetic, professional and non-judgemental manner when dealing with people, both on the telephone and face to face
• Flexible approach to duties
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Proven good organisational skills
• Good IT skills including Microsoft packages
• Confidence to handle difficult conversations with patients, relatives and carers
• Attention to detail
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and as part of a team
• Able to respond to patient queries and escalate to the multi-disciplinary team when necessary

Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience