Practice Manager

Any practice manager will tell you that no two

working days are ever the same! Therefore, the ability to react to and resolve

multiple and diverse issues, as and when they arise, is part of the skill set

required! Ultimately though, the practice manager has overall accountability in

the following areas,

Finance- ensuring that the financial performance of the practice is sufficient

to deliver the funding that allows us to sustain and develop services.

HR- overall accountability for recruitment and retention of staff as

well as their ongoing development, performance management and welfare.

Patients- develop and deliver strategies to meet patients clinical needs as well

as their expectations around access and other service standards. This will

include responsibility for resolving complaints and concerns as well as

developing patient engagement in areas like our Patient Participation Group.

Risk Management- oversee the risk management process in the practice. This will

include compliance with CQC and Health and Safety standards as well as all

statutory and regulatory obligations.

Strategic Development- play a significant role, with the rest of

the leadership team, in devising and implementing the plans that will allow the

practice to grow and thrive in the constantly changing arena of primary care.

The main responsibilities of the practice manager

role are,

Overseeing the day-to-day operations of the

organisation, ensuring staff achieve their primary responsibilities.

Direct line management of the practice management

team

Managing the recruitment, retention, performance

and development of staff

Managing the financial elements of the

organisation, including budgets, bank accounts, accounting systems etc. Seeking

to maximise income and reduce expenditure in conjunction with the partners.

Managing contracts for services.

Managing the procurement of organisation equipment,

supplies and services.

Coordinating the reviewing and updating of all

organisation policies and procedures

Leading change and continuous improvement

initiatives as well as coordinating all projects within the organisation.

Coordinating the compilation of organisation

reports and the practice development plan (PDP)

Ensuring the team reach QOF targets (supported by

the nursing and administrative leads)

Ensuring the organisation maintains compliance with

its NHS contractual obligations.

Publishing communications for internal and external

use such as an organisation newsletter on a quarterly basis

Maintaining the organisation and NHS choices

websites

Liaising at external meetings as required

Marketing the practice appropriately

Supporting the working of the Patient Participation

Effectively managing/supporting the management of

all complaints in line with current legislation and guidance

The management of the premises, including health

and safety aspects such as risk assessments and mandatory training

Managing the organisation IT system, delegating

staff to function as administrators.

Ensuring compliance with IT security and IG

Coordinating the

organisation diary, ensuring meetings are scheduled appropriately

We provide high quality healthcare to our 12,500

patients from a modern purpose built medical centre with its own minor

operations suite, ample free parking, a staff roof terrace and free tea and coffee.

Our 5 GP partners, 2 salaried GPs and

multi-disciplinary healthcare team give us a healthy clinician to patient ratio

that facilitates great patient access and healthcare outcomes.

We are a training practice and as well as GP

registrars, we have hosted undergraduate medical students, student nurses,

trainee counsellors and social work students.

Innovation is high on our agenda and, as a tier 3

research practice, we participate in a wide variety of NHS research projects.

We value real patient involvement and have a large

and active Patient Participation Group who collaborate with us to help us

deliver the highest quality service that we can.

The partners are highly approachable, good humoured

and value a supportive and inclusive culture of teamwork at the practice.

Experience

Desirable: - Experience of working in primary care.