Practice Manager
The Coastal Partnership
Martham, Great Yarmouth, NR29 4QG · GREAT YARMOUTH, NR30 5NE · GREAT YARMOUTH, NR29 3RW · GREAT YARMOUTH, NR29 4EW
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
8 September 2026
8 days left
Job description
The Coastal Partnership have restructured and are looking for an experienced Practice Manager to lead their Coastal Villages Practice. This is an exci...
Your role will be to lead the practice, overseeing all aspects from service delivery, HR management, operational and strategic elements, through to the finer elements of significant events investigations, representing the practice with the PCN and wider system.
You have a wider team of more than 50, including Patient Services, Nurses, ACPs and GPs to lead across 4 sites (Martham / Ormesby / Hemsby and North Caister).
This role, along with the Beechcroft and Old Palace PM role, have been created to lead the individual practices, to provide the local agility and autonomy required in this ever-changing health system. You will have experience within General Practice and understand the intricacies of team, patient and service management.
The Partnership is dynamic, forward thinking and constantly striving to improve patient services. The Head Office team, led by an experienced Executive Manager, has a wealth of specialist knowledge and will support you to succeed.
Purpose of the Role
The Practice Manager is responsible for the strategic, financial, workforce and organisational leadership of the practice. The post holder will work with GP Partners, senior clinical leaders and the management team to ensure the delivery of high-quality, safe, sustainable and financially viable primary care services.
The Practice Manager will provide leadership across all clinical and non-clinical functions, ensuring the practice meets contractual, regulatory and organisational requirements whilst driving continuous improvement and transformation.
Responsible For
- Operations Manager
- Clinical Lead
- GPs (non-clinical line management)
- Clinical Team Leaders (indirect)
- Nursing Teams (indirect)
- Patient Services Manager (indirect)
- Administrative and Secretarial Teams (indirect)
- All Practice Staff (through management structure)
Key ResponsibilitiesStrategic Leadership
- Work with the Executive Manager to develop and deliver the practice strategy.
- Support partners in achieving organisational objectives.
- Lead transformational change programmes.
- Develop business cases and service development opportunities.
- Long-term sustainability planning
- Local contract management
Financial Management
- Manage staffing budgets and workforce expenditure.
- Monitor performance against budgets and financial plans.
- Identify opportunities for income generation.
- Support achievement of QOF, Enhanced Services and local contract targets.
- Produce financial and performance reports for Executive Manager and Partners.
- Work with Corporate Services Manager on cost improvement programmes
Clinical and Workforce Management
- Provide overall management oversight of clinical staff.
- Support clinical leaders in workforce planning.
- Lead Practice workforce strategy and succession planning.
- Develop staff wellbeing, engagement and retention initiatives.
- Oversee HR management processes.
- Manage complex employee relations matters.
- Retention strategy
- Work with Executive Manager on organisational development
- Co-ordinate GP trainees and Foundation Year doctors across Coastal sites, working with HR support.
Governance and Risk Management
- Senior Responsible Officer for complaints and lead complaints management processes.
- Oversee Significant Incident (SI) and RADAR investigations and resolution.
- Feed into Partnership risk register and take accountability for identifying and mitigating local practice risks.
- Ensure compliance with NHS regulations and contractual requirements.
- Work with Performance and Shared Services Manager to ensure CQC compliance and lead non-clinical CQC preparation and audit activity.
- Oversee Information Governance and Data Protection compliance.
- Deputise for Senior Information Risk Owner as required.
- Work with Compliance Officer to:
- ensure Data Security and Protection Toolkit oversight
- act as local practice Information Governance Lead
- maintain local GDPR compliance oversight
- maintain local Cyber security governance
Performance and Quality
- Lead practice performance analysis and reporting.
- Monitor operational, financial and clinical performance indicators.
- Ensure delivery of contractual targets and quality standards.
- Work closely with PCN to optimise practice representation at local neighbourhood level.
Policy and Compliance
- Develop and maintain local practice policies.
- Ensure employment policies are compliant and implemented.
- Maintain governance frameworks and assurance systems.
- Ensure legal and regulatory compliance.
Business Continuity and Emergency Preparedness
- Maintain and regularly test business continuity plans.
- Lead emergency preparedness arrangements.
- Reporting to Executive Manager, coordinate local practice responses to major incidents.
- Ensure resilience planning is in place.
External Relationships
- Represent the practice at PCN, ICB, commissioner and stakeholder meetings.
- Build effective relationships with community services, acute trusts and partner organisations.
- Develop collaborative working opportunities.
- Support contract negotiations and partnership working.
Transformation and Innovation
- Lead digital transformation initiatives.
- Support implementation of NHS national priorities.
- Drive service modernisation programmes.
- Promote innovation and efficiency improvements.
- PCN integration
- Estates development planning
Quality Improvement
- Population Health Management
- Health Inequalities strategy
- Patient engagement strategy
- Wider partnership projects as required
We aim to support you to be the best you can be - confident
in your care and proud of the outcomes you achieve for your patients.
At The Coastal Partnership, we work hard to ensure that all
our staff are motivated and engaged in the running of our organisation; our
vision is to be the practice where patients wish to register and staff want to
work, and although we are rated as CQC Good we are still on a transformation
programme to continually improve ourselves. If you are a forward thinking,
motivated GP who is looking to contribute to the challenge of delivering care
within a City environment, we want to hear from you.
The Coastal Partnership is well-regarded for GP, Student,
and nurse training. We like to grow our own and support personal development
and mutual learning.
We are looking for someone who believes in our vision for
high quality, locally relevant primary care, at scale, and who wants to
actively engage in our delivery of that. Whatever stage your at in your career.
Our Partnership is led by 3 partners and a comprehensive
management team; delivery is over a 7-site footprint, spanning 3 PCNs, 3 Places
and offers Village, Town and City demographics.
PLEASE NOTE INTERVIEWS ARE PLANNED FOR WEDNESDAY 23rd SEPTEMBER.
Qualifications
Essential
- Degree level qualification or equivalent senior management experience
- Management qualification or equivalent experience
- Evidence of continuing professional development
- GCSE (or equivalent) English and Mathematics
Desirable
- Master's Degree in Healthcare Management, Business Administration or Leadership
- Chartered Management Institute qualification
- NHS Leadership Academy Senior Leadership Programme
- CIPD qualification
Personal Attributes
Essential
- Inspirational leader.
- Highly professional and credible.
- Strategic and forward-thinking.
- Resilient and adaptable.
- Strong emotional intelligence.
- Highly organised and outcome-focused.
- Committed to continuous improvement.
- Demonstrates sound judgement and decision-making.
- Able to maintain confidentiality and integrity.
- Committed to patient-centred care and organisational excellence.
Desirable
- Entrepreneurial mindset.
- Strong networking and relationship-building abilities.
- Passion for innovation and transformation.
Skills and Abilities
Essential
- Exceptional leadership skills.
- Strategic planning and organisational development expertise.
- Strong financial and commercial awareness.
- Ability to influence at senior level.
- Excellent stakeholder management skills.
- Ability to lead and motivate multidisciplinary teams.
- Strong analytical and performance management skills.
- Excellent communication and negotiation skills.
- Ability to manage organisational risk effectively.
- Ability to lead transformation and service redesign.
- Strong report writing and board-level presentation skills.
- Ability to manage competing priorities and deadlines.
Desirable
- Advanced project and programme management skills.
- Experience of policy development.
- Coaching and mentoring skills.
- Experience developing organisational strategies.
Experience
Essential
- Significant senior management experience within General Practice or Primary Care
- Experience leading operational and strategic services
- Experience managing managers and senior staff
- Experience of financial management and budget oversight
- Experience of workforce planning and organisational development
- Experience managing complex complaints and investigations
- Experience working with senior stakeholders
- Experience leading organisational change
Desirable
- Experience of business case development
- Experience of mergers or service integration projects
- Experience of contract negotiations
- Experience of commissioning or provider collaboration
- Experience representing organisations externally
Knowledge
Essential
- Extensive knowledge of General Practice operations.
- Understanding of NHS Primary Care contracts.
- Knowledge of employment law and HR best practice.
- Understanding of CQC regulations and compliance requirements.
- Knowledge of information governance, GDPR and Data Protection legislation.
- Understanding of business continuity and risk management.
- Understanding of NHS financial and performance frameworks.
- Knowledge of workforce planning methodologies.
- Understanding of patient access and quality improvement principles.
- Understanding of safeguarding requirements.
Desirable
- Knowledge of Population Health Management.
- Knowledge of PCN DES and wider NHS strategic priorities.
- Understanding of digital transformation programmes.
- Knowledge of estates and infrastructure planning.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 August 2026
Last checked
21 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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