Practice Care Navigator
Islington GP Federation
Holloway, N7 8EG · LONDON, N7 8GG
Salary
£13.03
Contract
Permanent
Hours
Not specified
Closing date
17 September 2026
17 days left
Job description
The Care Navigator is responsible for providing friendly, efficient, and compassionate support to patients, clinicians, and other staff. This role ser...
The role involves working closely with patients, GPs, the extended primary care team and other relevant health and social care professionals to ensure care delivery is of a high quality. Key responsibilities include provision of efficient, professional and high-quality patient support face to face, over the telephone and online, executing management plans, leading on completion of administrative tasks, arranging coverage, supporting reception and admin teams, and managing various communication channels efficiently.
- Offer a welcoming and professional first point of contact for patients, visitors, and telephone callers
- Maintain and monitor the Practice appointments system
- Process personal and telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional
- Process and distribute incoming (and outgoing) mail, take messages, and provide general administrative support
- Process repeat prescriptions in accordance with Practice guidelines
- Perform data entry, filing, and other clerical duties as required
- Maintain organization and tidiness of the reception area
- Work with the Triage GP to contact patients, arrange ongoing care, and complete administrative tasks
- Manage the Practice's electronic, paper, and telephone communications effectively and efficiently
- Liaise with patients about their management plans under clinician supervision
- Provide word processing support for clinicians, including letters, reports, and referrals
- Support operational and quality improvement initiatives, such as QOF, DES, and LCS targets
- Cover for members of the reception and admin team during leave or absence
- Adhere to practice policies, standards, and legislation regarding information governance, confidentiality, and patient rights
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their careers, Practice staff and other healthcare workers.They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Islington GP Federation (IGPF) is a growing organisation representing 31 practices; we have established
ourselves as a leader in new ways of working, including running Islingtons extended access primary care
services (I: HUB) as well as supporting the Islington Primary Care Networks (PCNs). Our current range of services
include the Extended Access Service, I: HUB, Community Ear, Nose and Throat (ENT), Integrated Community
Gynaecology, practice-based pharmacists and a range of practice support mechanisms.
IGPF works very closely with a range of partners including the regional commissioning group, NHS England,
Healthy London Partnership, Public Health, local hospitals such as UCLH,Whittington Health and the London
Borough of Islington.
IGPF is the host organisation for the Primary Care Network (PCN) workforce and the Islington Training Hub and
has been working for over three years to create training and development programmes that meet the needs of
staff working in primary and community care settings.
IGPF runs four Islington GP Practices-Northern Medical Practice, Barnsbury Medical Practice, City Road Medical
Centre and Hanley Primary Care Centre
Qualities/ Attributes
Essential
- Ability to provide quality care
- Good interpersonal and communication skills
- Good organisational skills
- Good team working skills
- Effective time management skills
- Ability to work independently following verbal or written instructions
- Adaptable to change
- Computer literate
Desirable
- Basic first aid knowledge
- Health and safety awareness
- Chaperone Training Certificate or experience
- Understanding of primary care operations and services
- Familiarity with electronic patient record systems
Experience
Essential
- Customer service, administrative, or receptionist experience
- EMIS Experience
- Experience of using eConsult or similar online consultation solution
- Experience in GP Practice or Outpatient Reception
Desirable
- Knowledge of clinical terminology and processes
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified to NVQ level 3
- Business Administration or equivalent
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 August 2026
Last checked
27 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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