Practice Business Manager

The Practice Business Manager will provide senior leadership and oversee the financial, operational and administrative management of Bridge Medical Centre, reporting directly to the GP Partners.

Key responsibilities include financial management, bookkeeping, payroll, budgeting, cash-flow forecasting, financial reporting and reconciliation of NHS contractual income, including GMS, QOF, CQRS and enhanced services.

The successful candidate will lead workforce management, recruitment, HR processes and staff development, while ensuring effective patient services, clinical administration, regulatory compliance and CQC inspection readiness.

The role also involves overseeing IT systems, information governance, premises management, supplier contracts, procurement and expenditure control.

A key requirement is the ability to independently undertake essential accounting, payroll and financial administration duties when necessary, ensuring business continuity and financial accuracy.

The postholder will identify opportunities to improve efficiency, maximise appropriate income, reduce unnecessary expenditure and support the Practice's strategic development and long-term growth.

Bridge Medical Centre, Crawley, West SussexFull Time | Reporting to GP Partners

Job PurposeThe Practice Business Manager will provide senior leadership and take responsibility for the effective financial, operational, administrative and business management of Bridge Medical Centre, serving approximately 13,500 patients.

Working directly with the GP Partners, the postholder will combine strategic leadership with practical financial and operational expertise, ensuring efficient service delivery, strong governance, financial sustainability and continuous improvement.

A key requirement is the ability to independently undertake essential accounting, payroll and financial administration functions when necessary.

1. Leadership and Practice Management- Provide effective day-to-day leadership and operational management of the Practice.

2. Financial Management and Accounting- Oversee and undertake bookkeeping, purchase and sales ledger administration, invoicing and supplier payments.

3. Payroll, HMRC and Pensions- Oversee and, when required, independently undertake payroll administration.

4. NHS Contractual Income and Financial Performance- Monitor and reconcile GMS contractual income and NHS funding.

5. Human Resources and Workforce Management- Lead recruitment, induction, appraisals, performance management and workforce planning.

6. Patient Services and Clinical Administration- Oversee reception, patient services, appointment administration and administrative workflow.

7. Governance, CQC and Quality Improvement- Maintain oversight of CQC requirements and inspection readiness.

8. IT, Information Governance and Digital Systems- Oversee effective use of SystmOne, TeamNet, Surgery Connect and relevant NHS digital systems.

9. Premises, Procurement and Supplier Management- Oversee premises maintenance, safety, facilities and statutory inspections.

10. Business Development and Strategic Growth- Support GP Partners in developing and implementing longer-term business objectives.

11. Management Reporting and AccountabilityThe postholder will provide regular financial and operational reports to the GP Partners, including:

Reports should identify emerging risks, explain discrepancies and provide practical recommendations.

12. Operational Resilience and Business ContinuityThe Practice Business Manager must be capable of independently undertaking essential financial and administrative duties when required, including bookkeeping, bank reconciliations, payroll administration, supplier payments, NHS income reconciliation and financial reporting.

The postholder will establish appropriate procedures, documentation, delegation and cross-training arrangements to ensure continuity of essential services during staff absence, vacancies or organisational change.

The successful candidate must demonstrate a hands-on management approach and be comfortable combining strategic responsibilities with practical operational work.

General ResponsibilitiesThe postholder will maintain confidentiality, professional integrity and compliance with relevant legislation, NHS requirements and Practice policies.

The GP Partners retain responsibility for strategic decisions, financial authorisations and ultimate contractual accountability.

This job description outlines the principal responsibilities of the position and may be reviewed to reflect the evolving needs of the Practice.

Bridge Medical Centre is a well-established, forward-thinking and ambitious GP practice situated in Crawley, West Sussex, providing NHS primary care services to approximately 13,500 patients.

Our multidisciplinary team comprises GP Partners, salaried GPs, practice nurses, healthcare professionals, pharmacists and experienced administrative and support staff. We are committed to delivering high-quality, patient-centred care in a professional, collaborative and supportive working environment.

We promote a culture of teamwork, accountability, continuous improvement and professional development. We value individuals who demonstrate initiative, take ownership of their responsibilities and contribute positively to the success of the organisation.

The Practice is focused on improving operational efficiency, strengthening financial sustainability, embracing digital innovation and expanding its services to meet the evolving needs of our patients.

We offer an opportunity to join an established and growing organisation, work closely with the GP Partners, influence key management decisions and contribute meaningfully to the Practice's future development.

We welcome motivated and capable professionals who share our commitment to excellence, innovation and long-term organisational success.

Qualifications