Practice Administrator/Care Coordinator

Offer general assistance to the

practice team and project a positive and friendly image to patients and other

visitors, either in person or via the telephone.

Receive, assist and direct

patients in accessing the appropriate service or healthcare professional in a

courteous, efficient and effective way.

Undertake a variety of

administrative duties to assist in the smooth running of the practice including

the provision of administrative support to clinical staff and other

members of the practice team.

Facilitate

effective communication between patients, members the primary health care team,

secondary care and other associated healthcare agencies.

duties and responsibilities to be undertaken by members of the practice

administration team may include any or all of the items in the following

list. Duties may be varied from time to

time under the direction of the practice manager, dependent on current and

Opening

up-locking-up of practice premises and maintaining security in accordance with

Practice protocols.

Processing

personal and telephone requests for appointments, visits and telephone

consultations and ensuring callers are directed to the appropriate healthcare

professional.

Explain

practice arrangements and formal requirements to new patients and those seeking

temporary cover and ensure procedures are completed.

Receive

and make telephone calls as required including from the care-coordinator

waiting list.

Divert

calls and take messages, ensuring accuracy of detail and prompt appropriate

delivery.

Working

with the triaging GP to process patient online enquiries sending the guidance

requested by the GP.

Enter

requests for home visits into the computer, ensuring careful recording of all

relevant details and where necessary refer to duty doctor.

Advise

patients of relevant charges for private (non-General Medical Services)

services, accept payment and issue receipts for same.

Processing

and distributing incoming (and outgoing) mail.

Filing

and retrieving paperwork.

Computer

data entry/data allocation and collation; processing and recording information

in accordance with practice procedures.

Initiating

contact with and responding to requests from patients, other team member and

associated healthcare agencies and providers.

Providing

clerical assistance to practice staff, including word/data processing, filing,

photocopying and scanning.

Ordering,

re-ordering and monitoring of stationery and other supplies.

Provision

of refreshments for staff and visitors as required and keeping the kitchen area

clean and tidy.

Keeping

the reception area, noticeboards and leaflet dispensers tidy and free from

obstructions and clutter.

We are a friendly GP practice looking after 13,000 patients in Loughborough.

We will work together as a team to deliver high quality care for our Patients. We will look after ourselves and each other and value the integral role that everyone plays in Charnwood Community Medical Group

Experience

Essential: - Experience of working in a GP practice; - Knowledge of the SystmOne GP computer system

Qualifications

Essential: - GCSE grade A to D in English and Maths.

Desirable: - Good with NHS Systems