Practice Administrator
Warrengate Medical Centre
Wakefield, WF1 4PRView on map(opens Google Maps in a new tab)
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
30 September 2026
20 days leftJob description
Warrengate Medical Centre is a busy and friendly town-centre Doctors surgery providing a full range of NHS services to a list size of more than 11,000...
The candidates we are seeking should be experienced in
delivering excellent customer service, maintaining professionalism, discretion
and confidentiality at all times and able to work well under pressure both
independently, and as part of a team.
You will need to have excellent communication and
organisational skills, together with a caring and solution focused approach to
patient related problems. The main duties will be answering phones and dealing
with patients face to face, care navigating patients to the most appropriate
person / service to help, dealing with repeat prescriptions, scanning, managing
patient related tasks as directed by the Practice team.
You will have the ability to remain calm in difficult
situations as well as having the initiative to identify outstanding workload
and support the team in completing this. Flexibility to cover colleagues annual
leave and sickness is essential.
Full training will be given but Medical Administration and
Receptionist experience in a similar environment would be advantageous.
For more
details about this position please see Job Description and Person
Specification
For further
information please contact Julie Woods, Office Manager on 01924 371011
Duties will
- Booking appointments for patients following care
navigation ensuring patients access the most appropriate services within the
practice
- Scanning and workflowing incoming correspondence within the clinical system
- Dealing with general enquiries from patients and
prioritising the management of these
- Dealing with repeat prescription orders and
prescription queries
- Managing your time and workload efficiently
- Assisting with the smooth running of clinics and
surgeries
- Providing help and advice to all visitors to the
surgery and the building
- Registration of new patients to the Practice
- Process patients change of address and contact details within the clinical system
- Dealing with tasks that clinicians may assign to
you in an effective and timely manner
- Covering colleagues shifts in the event of sickness or annual leave
- Effective communication between staff, the
practice, patients and other agencies
- Understanding and implementation of the practice
protocols and procedures
- Carrying out the daily tasks set for you by the
Office Manager
- Attending training and staff meetings as
required
- Supporting with other reasonable duties as
required
- Follow the practices Infection Prevention &
Control policies and protocols
- List size (approx. 11,000) Rated Good by the CQC in March 2015
- Excellent GP / ANP team (4 Partners, 2 Salaried GPs and 2 ANPs) and nursing team (4 Practice Nurses, 1 HCA and 1 GP Assistant)
- High QOF achievements
- SystmOne clinical system
- We offer all services in line with PMS Practice and also participate in all local and directly enhanced services Training practice (GP Registrars, FY2s, Nurse Students)
- We are part of an evolving network of GP Practices that are responsive to the changing climate of General Practice
Experience
Essential: - Relevant experience of working within a busy office environment
Desirable: - Experience of working within the NHS; - Experience using SystmOne
Skills and Qualities
Essential
- Competent user of the Microsoft Office Suite (Word, Excel, and Outlook)
- Deal with confidential matters in a sensitive way.
- File documents in logical format.
- Prioritise and work on a number of different tasks simultaneously.
- Excellent communication skills (both written and oral).
- Willingness to undertake a wide range of duties.
- The ability to solve problems under pressure.
- Work with minimum supervision.
- Possess excellent time management skills
- Willingness to learn and develop new skills
- Ability to work as part of a team and on your own initiative
- Be decisive yet maintain a customer-focused approach
- Trustworthy, honest, reliable, caring and sympathetic
Qualifications
Essential: - 5 GCSEs, or equivalent (inc Maths and English); - Evidence of a commitment to continuing professional development.
Desirable: - RSA Stage I or II typing and/or Word Processing or equivalent
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
10 September 2026
Last checked
10 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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