Postal Service Operative

Good interpersonal skills and the ability to communicate clearly and effectively on a daily basis, at all levels I.e.: staff at all levels within the Trust, patients, staff, and contractors.

Ability to work on own initiative and as part of a small team.

Strong organisational skills and attention to detail.

Reliable, honest, flexible, with a "can do" attitude.

Customer focused approach.

Ability to multitask and prioritise own workload.

Good communication skills using the telephone, emails, and face to face.

Ensure confidentiality of staff, patients, and visitors at all times.

Able to sort and deliver mail accurately, and within allocated timeframes.

Safe manoeuvring and handling of roll cages and trollies, both when empty and full of mail.

Operate franking machine according to supplier manual.

Frank post under relevant account for internal recharge.

This position requires standing for long periods when working in the Post Room.

The role involves standing on your feet for periods of time and includes walking around the entire hospital building, when collecting and delivering mail.

Physical effort involves the ability to safely push/pull roll cages and trollies.

Ability to analyse information to progress queries to the relevant person/department.

Ability to understand and meet targets and deadlines, able to learn and assimilate new information.

Ensure every effort is made to reduce postal costs for the Trust.

Ensure that all service users, budget codes and cost amounts are accurately recorded.

Using appropriate levels of stock for the task, reducing waste.

Emotional effort

Working in busy customer service environment.

Working in hospital setting where you may encounter patients in distressing or emotionally demanding circumstances.

Working conditions

Working in busy customer service environment.

Working in hospital setting where you may encounter patients in distressing or emotionally demanding circumstances.

Postal collections and deliveries made by vehicle are completed in all weather conditions.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.

Education and qualifications

Essential: - Must hold a clean, full UK driving license; - Willing to undertake full training for the role; - Good standard of English language and Maths

Knowledge, skills and abilities

Desirable: - Knowledge of postal service and procedures/policies; - Knowledge of postal equipment and processes

Experience

Essential: - Able to work in a busy, stressful environment; - Able to prioritise conflicting workloads

Desirable: - Experience working in postal service or mail room; - Previous experience of working in healthcare setting

Personal qualities