Planned Care Administrator
Karis Medical Centre
Birmingham, B16 9AL
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
30 September 2026
30 days left
Job description
To provide an efficient and patient-centred planned care service, supporting the coordination of care for patients with long-term conditions and assis...
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Communicate with patients to book, confirm and
rearrange appointments for long-term condition reviews.
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Work in line with QOF and practice-specific
care protocols to ensure patients are reviewed within appropriate timeframes.
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Ensure accurate and timely documentation of
all patient contact and appointment scheduling on EMIS Web.
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Collaborate closely with the Planned Care
Team, clinical staff, and administrative colleagues.
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Initiate contact with and respond to enquiries
from patients, colleagues, and healthcare providers.
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Assist with the preparation of recall letters,
text messages, telephone call lists, and other communication methods.
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Support patient recall programmed through
telephone, SMS, and written communications.
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Monitor and follow up on patients who fail to
respond to invitations or who do not attend appointments.
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Support data collection and reporting to
monitor progress towards QOF targets.
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Handle patient queries professionally, with
empathy and confidentiality.
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Maintain up-to-date knowledge of care
pathways, QOF domains, and practice policies.
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Provide administrative support to clinicians
and management as required.
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Work flexibly to meet the needs of the service
and provide cover where required.
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Undertake any other duties deemed appropriate
by the Practice.
Job TitlePlanned Care Administrator
Reports ToDigital System Team Leader
Accountable ToPractice Manager and GP Partners
Job SummaryKaris Medical Centre is seeking an organised and motivated Planned Care Administrator to support the delivery of planned care services across the practice.
The postholder will play a key role in coordinating patient recalls, appointments and reviews for long-term conditions, ensuring patients are contacted and reviewed within appropriate timescales. The role will support the practice in achieving Quality and Outcomes Framework (QOF) targets and delivering high-quality patient care.
Main Duties and Responsibilities- Coordinate recall programmes for patients with long-term conditions.
- Contact patients by telephone, SMS, letter and other communication methods to arrange appointments.
- Book, amend and cancel appointments as required.
- Monitor recall lists and follow up patients who do not respond or fail to attend appointments.
- Maintain accurate patient records using EMIS Web and other practice systems.
- Support the collection and recording of data relating to QOF and planned care objectives.
- Liaise with GPs, nurses, healthcare professionals and administrative colleagues to support patient care.
- Respond to patient enquiries in a professional, courteous and confidential manner.
- Assist in preparing reports, searches and administrative documentation as required.
- Support service improvement initiatives and practice objectives.
- Work flexibly to meet the needs of the practice and provide cover where necessary.
- Undertake any other duties appropriate to the role.
Communication and Team WorkingThe postholder will communicate effectively with patients, clinicians, practice staff and external healthcare professionals to ensure the smooth delivery of planned care services and a positive patient experience.
Person SpecificationEssential- Previous administrative experience.
- Excellent communication and interpersonal skills.
- Good organisational and time-management skills.
- Ability to prioritise workload and work independently.
- Good IT skills, including Microsoft Office applications.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Strong attention to detail and accuracy.
Desirable- Experience working within General Practice, Primary Care or the NHS.
- Experience using EMIS Web.
- Understanding of QOF and long-term condition management.
- Experience managing patient recall systems and appointment booking processes.
About Karis Medical CentreKaris Medical Centre is a busy and friendly GP practice providing high-quality care to a diverse patient population in Birmingham. We are committed to delivering safe, effective and patient-centred services and offer a supportive working environment where staff are encouraged to develop their skills and contribute to service improvement.
Karis Medical Centre is a busy GP practice in Birmingham providing
care to a diverse patient population.
You will be joining an established multidisciplinary team of GPs,
nurses, healthcare professionals and administrative colleagues. We encourage
collaborative working and professional development and are committed to
delivering safe, effective and patient-centred care.
Qualifications
Essential
- GCSE (Grade C/4 or above) in English and Maths, or equivalent qualification.
- Good standard of general education.
- Competent in the use of Microsoft Office applications, including Word, Outlook and Excel.
- Willingness to undertake relevant training and development.
Desirable
- Experience working in General Practice or the NHS
- Experience using EMIS Web
- Knowledge of QOF and patient recall systems
- NVQ Level 3 in Business Administration or equivalent
- Experience managing appointment and recall programmes
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
26 August 2026
Last checked
28 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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