Phlebotomist

• Undertake venepuncture and capillary blood sampling in line with agreed clinical protocols and best practice.
• Correctly identify patients and obtain informed consent prior to all procedures.
• Accurately label, handle, store, and prepare blood specimens for laboratory collection.
• Recognise, manage, and appropriately respond to complications of venepuncture (e.g. fainting, bruising, bleeding).
• Provide reassurance and clear explanations, particularly to anxious, elderly, or vulnerable patients.
• Maintain a clean, safe, and well-organised clinical and treatment area at all times.

• Undertake venepuncture and capillary blood sampling in line with agreed clinical protocols and best practice.
• Correctly identify patients and obtain informed consent prior to all procedures.
• Accurately label, handle, store, and prepare blood specimens for laboratory collection.
• Recognise, manage, and appropriately respond to complications of venepuncture (e.g. fainting, bruising, bleeding).
• Provide reassurance and clear explanations, particularly to anxious, elderly, or vulnerable patients.
• Maintain a clean, safe, and well-organised clinical and treatment area at all times
• Record all procedures accurately and promptly on the clinical system (EMIS).
• Maintain strict confidentiality in accordance with data protection legislation and Caldicott principles.
• Monitor, maintain, and order stock levels of phlebotomy equipment and consumables.
• Comply with all Westlands Medical Centre policies, procedures, and clinical governance requirements.
• Work collaboratively with GPs, nurses, healthcare assistants, and administrative staff to ensure high standards of patient care
• Adhere to infection prevention and control policies at all times.
• Dispose of clinical waste and sharps safely and in accordance with national and local guidelines.
• Follow health and safety legislation, COSHH regulations, and practice risk management procedures.

• Strive to provide high quality, ethically sound, comprehensive patient centred care, by listening to and understanding the needs of our patients.
• Provide equal access to our services, and value the diversity of our patients and staff.
• Encourage patient involvement in the management of their care.
• Provide an environment which is clean, safe and conducive to high quality patient care.
• Provide excellent customer service, by ensuring we respond to you in an open, caring, non-judgmental and timely manner.
• Ensure clinical and non-clinical staff partake in continuous professional development.
• Work with the wider healthcare community to deliver an innovative and holistic service.
• Regularly communicate with patients and staff on surgery performance.

Essential

• Recognised phlebotomy training and certification (essential).
• NVQ Level 2 or 3 in Health & Social Care or equivalent (desirable).
• Previous experience working within a GP surgery, clinic, or healthcare setting (preferred).
• Sound knowledge of infection control, health and safety, and patient confidentiality standards.
• Compassionate, patient-focused, and professional approach.
• Reliable, punctual, and flexible.
• Willingness to participate in training, appraisal, and continuing professional development.
• Commitment to maintaining high standards of care within Westlands Medical Centre.

Essential

• Recognised phlebotomy training and certification (essential).
• NVQ Level 2 or 3 in Health & Social Care or equivalent (desirable).
• Previous experience working within a GP surgery, clinic, or healthcare setting (preferred).
• Sound knowledge of infection control, health and safety, and patient confidentiality standards.