Phlebotomist/ Care Co-ordinator

We are looking for a Phlebotomist/ Care Co-Ordinator to join our team, working across sites to help improve health outcomes for our patients.

You must have excellent phlebotomy skills, excellent communications skills as well as patience and understanding, put patient care at the centre of everything you do and support the service as required.

Duties may be varied from time to time under the direction of the Lead Clinician/ Practice Manager, dependent on current and evolving Practice workload and staffing level.

The successful candidate must understand confidentiality as dealing with patients sensitive information and follow GPRD. Support the equality, diversity and rights of patients, carers and colleagues.

The post-holder should recognize the importance of effective communication within the team and strive to maintain quality within the Practice.

IT experience is essential (MS Office & Internet) and Excel. Knowledge of EMIS would be an advantage however full training will be given.

Previous experience of working in general practice is preferred and knowledge of the local area is desirable, along with an awareness of the challenges faced in the community.

The successful candidate must have or must be willing to complete Safeguarding Certification and training set out by the Personalised Care Institute.

The purpose of the role is to

Take blood samples and BP readings from patients who are know to have, or are at risk of having, long term health conditions. Complete computer 'check & test' template.

Contact patients to book appointments for reviews of long term health conditions, screening and immunisation or other as required.

Maintain records of call/ recall activity.

Offer general assistance to the Practice team and patients.

You will project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities

The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Lead Clinician/ Practice Manager, dependent on current and evolving Practice workload and staffing levels:

Using the clinical records to identify patients in need of vaccination or immunisation, health advice, screening or review.

Contacting by telephone, text or letter.

Provide information on the importance of immunisations, screening, review and 'myth-bust' when faced with misinformation.

Update patient contact details on the clinical record system.

Book appointments.

To be aware of the practice philosophy and to treat patients/ visitors with respect, and tolerance and offer constructive support to colleagues and general public.

To be responsible with other members of the reception team for maintaining and monitoring the Practice appointments system

Processing appointments; including personal, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional

To have working knowledge of the telephone systems (during and after hours) and have an appropriate telephone manner.

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedure

To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems and targets reached as required.

To be aware of all Practice procedures and work in accordance with written protocols

To work flexibly according to the needs of the Practice and provide cover for absent colleagues.

To undertake mandatory and additional training as identified by the practice.

Any other duties, appropriate to the grade, as required by the Practice Manager/ Lead Clinician

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training

Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Attend admin meetings as and when required

Attend update courses including mandatory training and any other additional courses the practice sees fit for purpose.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

We are a group of 9 friendly and well-established practices, collectively serving a population of 160,000 patients in Enfield, North London.

Friendly supportive working environment.

Fully computerised using EMIS web.

If you have the qualities essential for this, please apply with your CV via the NHS jobs site

Qualifications