Pharmacy Technician

The role is predominantly patient-facing

and operational. It includes medicines reconciliation, repeat-prescribing

support, high-risk medicine monitoring, patient safety searches, audit and

quality improvement, medicines waste reduction, and practical support to help

patients use their medicines effectively.

Hold structured, person-centred

conversations with patients, carers and families to support effective and safe

medicines use, shared decision-making and adherence.

Identify medicines-related

problems, side effects, adherence concerns, safeguarding issues or

deterioration, and escalate promptly using agreed clinical pathways.

Plan and manage an agreed

caseload and work programme across PCN sites, meeting deadlines for audits,

recalls, written returns and follow-up actions.

Use GP clinical systems,

prescribing systems and office software effectively, maintaining high standards

of data quality, confidentiality and information governance.

Provide accurate technical

advice on the legal, safe and secure handling of medicines, referring legal or

clinical uncertainty to the professional lead.

Support patients to understand

changes to medicines following discharge, outpatient appointments or other

transitions of care.

The Experienced Primary Care Pharmacy Technician

will work as an integral member of the PCN pharmacy and wider multidisciplinary

teams, under appropriate clinical supervision. The post holder will use their

established technical knowledge, consultation skills and primary care

experience to improve the safe, effective and cost-conscious use of medicines

across GP practices, care homes and other community settings.

The role is predominantly patient-facing

and operational. It includes medicines reconciliation, repeat-prescribing

support, high-risk medicine monitoring, patient safety searches, audit and

quality improvement, medicines waste reduction, and practical support to help

patients use their medicines effectively. The post holder will manage an agreed

caseload and work programme with a high degree of day-to-day autonomy, while

recognising professional limits and escalating clinical decisions

appropriately.

Scope and

professional boundaries

Work within GPhC standards,

organisational policies, agreed standard operating procedures and the limits of

individual competence.

Work under appropriate clinical

supervision to support the safe, effective and efficient use of medicines.

Undertake only those

patient-facing and medicines-optimisation activities for which competence has

been demonstrated and documented.

Refer prescribing decisions,

diagnosis, clinical assessment, complex medication review and other matters

outside scope to a clinical pharmacist, GP or other appropriate clinician.

Provide day-to-day peer support

and may coordinate delegated workstreams, but the role carries no formal

line-management responsibility unless this is separately agreed and documented.

Maintain accurate, timely and

contemporaneous records in the relevant clinical system, including actions

taken, advice provided and referrals or escalations made.

Key roles and

responsibilities1. Patient-facing and clinical support

Hold structured, person-centred

conversations with patients, carers and families to support effective and safe

medicines use, shared decision-making and adherence.

Provide practical medicines

support within competence, including inhaler technique, medicines

administration, compliance aids, ordering arrangements and signposting to

relevant services.

Identify medicines-related

problems, side effects, adherence concerns, safeguarding issues or

deterioration, and escalate promptly using agreed clinical pathways.

Support patients to understand

changes to medicines following discharge, outpatient appointments or other

transitions of care.

Provide relevant public health

and lifestyle advice within competence, with particular attention to access

needs and health inequalities.

Medicines reconciliation and transfers of care

Undertake medicines

reconciliation from discharge summaries, clinic letters and other reliable

sources in line with local protocols, resolving discrepancies or referring them

to an appropriate clinician.

Support reconciliation and

medicines synchronisation for new care home residents and patients moving

between care settings.

Liaise with community pharmacy,

hospital pharmacy, care homes, specialist services and patients to obtain

information and ensure continuity of supply.

Prioritise urgent or high-risk

discrepancies and maintain a clear audit trail of interventions and outcomes.

Medicines optimisation and prescribing systems

Support safe, efficient

repeat-prescribing workflows, including triage of routine requests, alignment

of medicines and referral of clinically complex queries.

Undertake agreed searches and

monitoring processes for high-risk medicines, shared-care medicines and

patients requiring follow-up, escalating overdue or abnormal results

appropriately.

Support the implementation and

consistent use of the Electronic Prescription Service and other digital

medicines systems.

Help practices improve

ordering, return and disposal processes and reduce avoidable medicines waste.

Support implementation of local

and national prescribing guidance, formulary decisions and

medicines-optimisation initiatives.

Take delegated ownership of

defined medicines-optimisation workstreams and contribute to improving systems

across practices, reporting progress, risks and recommendations to the Lead

Pharmacy Technician.

Contribute to appropriate

switching programmes, recalls and medication safety work only within agreed

protocols and with suitable clinical oversight.

Safety, audit and quality improvement

Undertake patient safety

searches, clinical audits and data collection, for example relating to

antimicrobial stewardship, high-risk medicines, monitoring, polypharmacy or

prescribing indicators.

Support delivery of

medicines-optimisation incentive schemes, Quality and Outcomes Framework

activity, enhanced services and local PCN priorities.

Identify and report medication

incidents, near misses, risks and system weaknesses; contribute to

investigation, learning and improvement actions.

Use prescribing and service

data to identify variation, monitor outcomes and recommend practical

improvements to the Lead Pharmacy Technician and clinical team.

Contribute to the development,

review and implementation of standard operating procedures and safe systems of

work.

Collaborative working

Work closely with clinical

pharmacists, GPs, nurses, pharmacy technicians, practice teams and other PCN

professionals to co-ordinate care and manage workload safely.

Develop effective links across

primary care, community pharmacy, secondary care, mental health, social care,

care homes and voluntary services.

Participate in relevant

practice, PCN and multidisciplinary meetings and communicate clearly about

actions, risks and outcomes.

Support integration of the

pharmacy team across organisations and contribute to a consistent, equitable

service for patients across PCN practices.

Education and professional development

Provide day-to-day advice,

coaching and training to practice staff within own area of competence; support

induction or peer development of less experienced colleagues when requested.

Maintain GPhC registration,

continuing professional development and a portfolio of competence relevant to

primary care practice.

Participate in clinical

supervision, appraisal, objective setting and an agreed personal development

plan.

Complete mandatory and

statutory training and undertake further development required for enhanced or

locally commissioned services.

Keep up to date with medicines

legislation, professional guidance, evidence, local formularies and relevant

NHS policy.

We are a great team of people who help each other when needed.

The Practice is energetic and happy and we thrive on celebrating out people's achievements.

We have an onsite gym, a discounted cafe and regular social events happening.

Experience