Pharmacy Counter Assistant

Providing assistance to support the daily operational tasks in a busy Outpatients Pharmacy. You will be the initial point of contact for patients and visitors accessing the hospital pharmacy. You will be delivering a safe, effective and caring service, maintaining excellent relationships with patients. Through this you will be a vital link to help the team achieve sound business performance.

Meet and greet Pharmacy visitors and assist with their requirements

Assist in the supply of prescribed items (taking in and handing out prescriptions)

Assist in accurately bagging up TTOs for the porter delivery to the wardsAccurately file completed prescriptions

Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products

Assist patients with their medication queries, liaising with relevant staff to obtain answers for patients

Maintain the cash register and ensure daily balances are correct and ensure credit card transactions are carried out correctly

Assist with maintenance of the shop and retail stock takes

Ensure that paperwork is completed accurately and on time, communicates issues as appropriate, and attends meetings as required

Complete and keep up to date personal mandatory training record.

Any other relevant duties and training requirements at the request of the line Manager.

Communications and Working Relationships

Adhere to a customer first culture across the organisation ensuring high standards of professional customer service is delivered at all times within the pharmacy.

Maintain excellent working relationships and good communications with patients and Trust employees, and contributes to the teamwork ethic so enabling the best possible service and care to patients

Ensure confidentiality of commercial and clinical information, which may relate to customers, staff, company policies, prices, business information; and takes account of GDPR requirements, and Freedom of Information legislation.

SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford upon Avon, George Eliot, University Hospital of Coventry and Warwickshire and St Cross (Rugby) hospitals; estates and facilities management at Warwick, Stratford upon Avon and Ellen Badger hospitals, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.

Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.

There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.

A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.

There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.

Qualifications

Experience

Skills

Personal Qualities

Other