Performance & Planning Manager

• Support the production of the NCA's annual plan
• Support the deployment of a robust performance framework including: planning, monitoring, analysing, and risk escalation.
• Support the development and implementation of the NCA's capacity and demand planning process, actively engaging with clinical services.
• Design, develop, and maintain performance reports that meet customer requirements, some of which support regulatory meetings with NHSE and commissioners. Ensuring that robust and credible information is used in performance reports through the deployment of quality assurance processes and also building predictive tools for the early identification of potential risks and preventative action.
• Provide expert advice on access standards to internal stakeholders.
• Attend and coordinate performance meetings, taking an active role in presenting reports and answering queries.
• Support the development of the NCA's Performance function that is fit for purpose and proactive.

Essential

• Project management experience of planning and organisation of activities to meet deadline
• Experience of synthesising complex information streams to support the preparation of service plans with trajectories
• Experience of problem solving
• Substantive experience and developed knowledge in performance information management
• In-depth technical expertise of national performance targets including: Urgent Care, 18 weeks, Cancer care & Diagnostic Standards
• Awareness of major legislation, government policies and its impact on the performance agenda
• Highly developed analytical skills to provide interpretation that is linked to the organisation's performance objectives
• Excellent communication skills, in particular the ability to present highly complex, sensitive or contentious information to gain cooperation and commitment from diverse groups of stakeholders
• Capacity to absorb a variety of information streams quickly and act accordingly
• Knowledge of operational capacity & demand management theory and NHS tools & techniques

Desirable

• Experience of setting, agreeing and auditing standards and targets
• Experience of developing and implementing policies and procedures to meet objective and improve services
• Management experience

Essential

• Good negotiator with evidence of an ability to influence others across a range of professions and organisations
• Ability to make decisions and influence others to affect change
• Planning and performance management skills & techniques
• Ability to work under pressure and response to critical and immediate changes of work priorities
• Good organisational and time management skills
• Self-otivated and enthusiastic with ability to be flexible in workload, demonstrating self-confidence and tenacity
• Ability to work as part of a team and with al levels of staff both internally and externally to the organisation
• Ability to concentrate intensely for long periods of time and functions effectively under pressure
• Good communicator and able to network and manage relationships effectively
• Ability to travel between hospital and community sites within the Trust
• Ability to use Microsoft Outlook, Excel, Word, Access and PowerPoint packages to an expert level, as well as manipulation of large datasets