Performance and Information Analyst

• Support the Service Directors / Deputy Services Director, ensuring that the electronic clinical records system is used effectively and to an appropriate standard to support the data quality improvement programme.
• Support and encourage staff to make the best possible use of the Trust's Business Intelligence solution (Tableau) to access and build 'intelligent information' reports that assist staff in their work to monitor and improve service delivery.
• The Performance and Information Analyst will carry out routine analyses, proactive investigation, prepare reports to underpin contract management, performance management and service development.
• The post holder will be responsible for providing support to key business areas of CNWL services, including supporting the planning process, monitoring against major contracts, and performance issues; and assisting with the development and provision of reports by service/borough.
• The post holder will contribute to the continuous development and efficient production of information reports and service analysis to meet the developing needs of the Trust's key internal and external stakeholders.
• This is a varied and challenging post, suited to an individual with excellent interpersonal skills, strong organisational skills and a 'systems approach' to problem solving.

• The post holder would be expected to become an expert analyst on specific services, and develop strong working relationships with key individuals responsible for performance within the divisions/ services.
• To prepare and carry out in-depth analyses appropriately and accurately.
• Demonstrate and champion a customer focused approach
• Develop and maintain a clear understanding of the importance of timely and accurate information provision to services to support business plans, service re-design and benchmarking.
• Ensure the proactive use of information to highlight any areas of service improvement against national or internal key performance indicators, or business objectives and bring this to the attention of the services/ divisions.
• Provide ongoing support, training and guidance to key internal stakeholders so that they are able to use available business intelligence tools to run their own information reports, adjusting the content, parameters and presentation so as best to meet their needs.
• Ensure timely management and timely delivery of assigned analytics projects using a standard project methodology.

Essential

• Previous experience in a relevant role within a large complex organisation
• Previous experience of working within the NHS or social care services
• Expert user of MS Excel
• Experience of providing training in 1:1 and group settings to stakeholders at varying levels of seniority
• Experience of using common SQL-based query tools

Desirable

• Previous experience of working within community health, mental health or substance misuse
• Experience use of a BI tool (preferably Tableau) to display complex data

Essential

• Excellent analytical skills, including the ability to quickly develop a detailed and accurate understanding of the information and broader 'business intelligence' requirements of service stakeholders by leading a process of expertly facilitated discussion in 1:1 or small-group settings
• Excellent numeric, critical reasoning and data analysis skills - able to interpret, analyse, integrate and effectively communicate data and information from a range of sources using tables, graphs and text
• Excellent communication and interpersonal skills

Essential

• Able to work flexibly, responding rapidly to changing priorities
• Excellent planning, organisational and project-coordination skills. Able to organise and plan own work to meet tight and often conflicting deadlines
• Able to work both as a motivated individual and a team player, prioritising his/her workload effectively and contributing to the overall workload of the team