Home in Reach Assessor

• Escorting service users to their homes to meet contractors for repair works and inspect completed work, reporting back to the interface workers and IRH teams.
• Inspecting and assessing the scope of required repairs, ensuring they meet agreed safety and quality standards.
• Facilitating patient transport, including escorting individuals to airports for repatriation or to appointments as part of discharge planning.
• Providing practical support for discharge planning, focusing on reducing barriers to timely discharge and supporting service users in their transition back into the community.
• Being on call during working hours to respond to urgent discharge tasks to support with creating capacity within the acute service line.

• Escort service users to their homes to allow contractors to carry out repair works safely.
• Conduct inspections to identify necessary repairs and evaluate completed work to ensure quality and safety.
• Document all observations and actions taken, updating relevant records promptly.
• Updating stakeholders on progress of repairs and/or discharge tasks.

• Arrange transport for service users
• Support by attending appointments with service users, ensuring access to services that facilitate discharge planning and ongoing care.
• Support service users requiring transport to airports for repatriation purposes, ensuring a seamless transition and adherence to care plans.

• Collaborate with MDTs, contractors, and external agencies to remove barriers to timely discharge.
• Identify potential risks or delays in discharge processes and escalate issues as required.
• Work closely with community teams, local authorities, and housing providers to facilitate a smooth transition from hospital to home or other care settings.

• Build strong relationships with contractors and service providers to coordinate timely completion of works.
• Liaise with families, carers, and service users to ensure clarity and alignment in discharge and care planning.
• Maintain accurate records in line with organisational policies and participate in team meetings to share progress and insights.

• Adhere to all organisational policies, including safeguarding, health and safety, and confidentiality protocols.
• Support ongoing service improvements through active participation in audits and feedback processes.
• Contribute to a positive team culture by upholding the values of respect, openness, collaboration, compassion, and consistency.

Essential

• Relevant experience in working within maintenance or equivalent.
• Relevant experience of working effectively with contractors and local housing departments
• Educated to diploma calibre or able to demonstrate relevant experience
• Evidence of continuing professional development

Essential

• Proven experience working in a health, social care, maintenance or housing support role.
• Excellent communication and organisational skills
• Knowledge of safeguarding procedures and discharge planning processes.
• Ability to manage time effectively and prioritise tasks under pressure.
• Valid driver's license and willingness to travel as part of the role.

Desirable

• Familiarity with local housing and repair services
• Experience supporting individuals during hospital discharge or similar transitions.
• Understanding of the Mental Health Act, Care Act, and housing policies

Essential

• Excellent organisational skills including excellent use of IT
• Excellent communication skills, both verbal (e.g. contributing to discharge planning meetings) and written (e.g. report writing)
• The ability to negotiate, particularly around timely appointments and repairs.
• Ability to respond positively and flexibly to changing demands and priorities
• Ability to work under pressure, autonomously and achieve deadlines
• Knowledge of safeguarding policies and procedures