Peer Support Worker - Gender Identity

• To draw upon lived experience to enhance the approaches offered to clients using gender identity services
• Supporting people in their personal journey by helping them to identify their strengths, values and aspirations
• Working with people in public places, and a range of community settings; building and maintaining safe and effective relationships
• Contribute to the collaborative planning and review of goals with service users and team members
• To work closely with colleagues as part of the multi-disciplinary team supporting a client using gender identity services
• To work with a diverse group of people either in groups or individually
• To provide peer support approaches and manage an effective caseload under supervision of senior colleagues in the team
• Support the use of psychological strategies: active listening, problem solving and coping strategies, support for self-management, self-help and self-care
• Helping service users engage with and build connections and a sense of belonging to their local communities and meaningful activities
• To work as part of the team supporting the families or carers of service users
• Support service users to build their understanding and coping skills and autonomy on a one-to-one basis and in therapeutic groups
• To co-produce and deliver training
• To assist in the audit and evaluation of services provided

• To draw upon your lived experience to enhance the approaches offered to those accessing gender identity services
• Understand a persons experiences in relation to their gender identity
• Ensure that people are treated with dignity and respect
• Aspire to instill hope and optimism
• To work as part of the team providing approaches to support the client with their experience of gender identity
• Build and maintain safe and effective therapeutic recovery relationships
• Contribute to the collaborative planning and review of goals with service users and team members
• Support and enable people to maintain good physical health
• Support peoples use of digital interventions
• Support people using services and staff to develop plans for implementing psychological strategies and implement them collaboratively and creatively using initiative
• To work as part of the team supporting the families or carers of someone using services
• Understand a persons coping strategies and strengths and support people to use these at times of distress or difficulty
• To enable service users to develop self-management of their condition taking an empowering approach to promote independence (doing with and empowering, not doing for people)
• To recognise increasing risk to alert significant others and the team to respond as needed
• Be responsible for maintaining up-to-date records to reflect service users care and treatment packages and needs
• Accurately record the activity related to the contacts/work on the electronic record system (ERS)
• To report untoward incidents and areas of concern as soon as they arise
• Promote anti-discriminatory activities

• To work collaboratively with other members of the team and to build and maintain effective working relationships with colleagues
• Support colleagues by promoting systems of work, which promote safe practice
• Contribute to review systems and team meetings

• To co-produce and facilitate therapeutic groups for service users designed to support them including helping build their understanding and coping skills
• To assist in the audit and evaluation of groups

• To co-produce and deliver training (with team members and other Peer Support Workers across SHSC)

• Contribute to service development and change processes within the team and the SHSC PSW network
• Act as a role model by demonstrating trust values, credibility with the team, the wider health community and external agencies
• Participate in systems and processes to establish and maintain effective communication and confidentiality of information
• Ensure compliance with Trust policies, procedures and guidelines for self and others, by acting and alerting managers or senior clinicians if practice appears to contravene policy, or if concerned about any aspect of service user care
• Adhere to Trust standards of behaviour and expected performance
• Maintain a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns
• Participate in promotion of the team and PSW to the directorate and wider trust
• Be involved in recruitment processes

• To provide peer support approaches which are supervised by more senior colleagues within the team/service
• Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in PDR appraisal, supervision
• Attend and complete all required Trust Mandatory training as per the Trust Mandatory Training Policy
• Maintain up to date skills and knowledge, and maintain awareness of PSW and health and social care issues, especially those relating to the service area
• Participate in training and induction for new staff
• To attend and contribute to reflective practice and case/ team formulation to encourage compassion and understanding
• Participate in regular individual and group supervision/reflective practice; within the service and PSW colleagues
• Use supervision to understand and reflect to inform and enable people to manage risk effectively
• Participate in the development of the service and the SHSC PSW offer
• To take a proactive stance towards the maintenance of your well-being at work using supervision as appropriate.

• We are respectful and kind
• We work together
• We keep improving
• We are inclusive

Essential

• Lived experience of gender dysphoria/gender variance or gender nonconformity
• Either or both of: Experience of transitioning from u18 to adult Gender services, OR: A trans masculine background.
• Direct experience of using an adult Gender Identity Clinic within England and ability to use this experience positively in the role and be willing and able to share one's own personal journey to help others.

Essential

• Good level of understanding of the provision of gender identity clinic pathways and the NHS as a whole
• Excellent communication, interpersonal, verbal and written skills.
• Good IT skills, including some knowledge of and skills in the use of Microsoft Office software programs, e.g. Word, Outlook, PowerPoint
• Knowledge of the philosophy and principles of co-production and service user and carer led initiatives.