PCN Projects & Operations Manager

• Friday 14th September - initial screening calls on Teams (15 mins)
• If successful, formal face-to-face interviews will take place on Thursday 18th and 21st September
• *We regret that this position does not provide visa sponsorship. We are unable to consider applicants requiring sponsorship**

• Direct line management of Project Officers and ARRS staff (e.g. social prescribers, nutritional therapists or equivalent roles).
• Provide oversight of performance, workload, supervision arrangements and operational delivery.

• Lead scoping, initiation, delivery, implementation and evaluation of projects and services.
• Develop mobilisation plans, setting milestones, deadlines and allocating responsibilities.
• Monitor progress, manage dependencies and adjust plans as required.
• Coordinate project meetings, actions and reporting requirements.
• Identify and manage risks and issues, supporting resolution and mitigation.
• Evaluate effectiveness, outcomes and impact of projects and services.
• Contribute to business cases, option appraisals and service development proposals.
• Ensure appropriate project documentation, governance and reporting are in place.
• Support strategic planning, identifying interdependencies, resource requirements and contingencies.
• Demonstrate value for money and support delivery of cost-effective services.
• Identify opportunities for service improvement, innovation and transformation.

• Provide day-to-day operational oversight of projects and services.
• Support the management of operational queries, inboxes and escalations.
• Coordinate problem-solving across services, teams and stakeholders.
• Assist with the implementation of new systems, processes and service improvements.
• Coordinate service resources, venues, equipment and logistical requirements.
• Support organisational submissions, returns and reporting requirements.

• Lead meetings with external stakeholders relating to project delivery and service development.
• Represent CHE in operational and project-related discussions with external stakeholders, commissioners, and practices.

• Support identification and procurement of goods, services and equipment, ensuring value for money and stakeholder engagement.
• Oversee purchase orders and ensure expenditure remains within agreed limits.
• Contribute to funding bids, proposals and financial planning for projects.

• Collate and analyse performance, activity and workforce data.
• Support completion of PCN and federation submissions and statutory returns.
• Contribute to financial monitoring and reporting of projects and services.
• Produce reports and insight to support decision-making, governance and performance oversight.
• Support data collection and reporting using the clinical system EMIS where appropriate.

Essential

• Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/instructions to colleagues
• Ability to work under pressure in a busy working environment and able to multi-task
• Ability to work without supervision
• Ability to work on own initiative, organising and prioritise own and colleagues' workloads to changing and often tight deadlines
• Ability to work as a member of a team
• Ability to produce mobilisation plans and write concise reports
• Excellent time management skills with the ability to re-prioritise
• Excellent IT skills including Microsoft Office
• Good telephony and email skills

Desirable

• Creating and delivering presentations to a varied group of internal and external stakeholders
• Setting up and implementing internal processes and procedures
• Ability to use informed persuasion to influence others
• Ability to work with informatics, data analysis and data visualisation
• Understands good clinical and information governance
• Numerate and understand complex financial issues combined with deep analytical skills
• Proficient in the use of EMIS Web and designing of EMIS Web Searches
• Touch typing

Essential

• Adaptability, flexibility, and ability to cope with uncertainty and change
• An ability to maintain confidentiality and trust
• Professional, calm, and efficient manner
• Commitment to continuing professional development
• Positive and flexible approach to work, demonstrating a strong desire to improve performance and make a difference by focusing on goals
• Willing to engage with and learn from peers, other professionals, and colleagues

Essential

• Extensive experience working in the NHS, including either in Primary Care, or with close ties to Primary Care
• Experience in dealing with sensitive and confidential information

Desirable

• Demonstrated experience of coordinating projects in complex and challenging environments
• Experience of managing risks and reporting
• Experience of drafting briefing papers and correspondence at Executive Level

Essential

• Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
• Knowledge of project management principles
• Evidence working within the NHS
• Evidence of continued professional development

Desirable

• Post-graduate degree in Management Studies or equivalent
• Project and/or Programme Management Qualification (PRINCE2 or equivalent)
• NHS Leadership Academy Programme

Essential

• Basic knowledge of available local health services
• Appreciation of the relationship between NHS Bodies, including GP Practices, Federations, PCNs, ICBs, STPs and NHS England

Desirable

• Good local knowledge of health landscape and population needs
• Understanding of local and national strategic priorities
• Understanding of local culture between practices and other providers