PCN Health & Well-being Coach
North Sedgemoor PCN
Axbridge,, BS26 2BJ · HIGHBRIDGE, TA9 3YA · BURNHAM-ON-SEA, TA8 1EU · BURNHAM-ON-SEA, TA8 2JU · Cheddar, BS27 3NZ · HIGHBRIDGE, TA9 4JD
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
30 September 2026
30 days left
Job description
This is an exciting opportunity to join our dynamic team within North Sedgemoor PCN (practices include: Axbridge, Cheddar, Brent and Symphony North, c...
Health and
Well-being Coaches support people to take pro-active steps to improve the way
they manage their physical and mental health conditions, based on what matters
to them. They support people to develop their knowledge, skills, confidence in
managing their health and care, to improve their health outcomes and quality of
life and support them making changes in health related behaviours.
Health coaches do
this by coaching and motivating people through multiple sessions to identify
their needs and to set goals for themselves, and through providing access to
interventions such as self-management education and peer support.
Health and
Well-being Coaches manage and prioritise a caseload, according to the needs,
priorities and support required by individuals in the caseload. They identify
when a persons needs are beyond the scope of the health and well-being coach
role and refer them back to other health professionals or organisations. Health
and Well-being Coaches may work with people by phone, by video conference, or
face-to-face.
Health and
Well-being Coaches are a key part of the Primary Care Network (PCN)
multidisciplinary team. They often work alongside Social Prescribing Link
Workers and Care Coordinators to provide an all encompassing approach to
personalised care and promote and embed the personalised care approach across
Primary Care Network(s).
Please note that the Health and Wellbeing Coach
role is a non-clinical role.
Key
- Provide
one-to-one and group health coaching support for people with one or more
long-term conditions, based on what is important to them, with the aim of:
improving peoples knowledge, skills, confidence in managing their condition/s,
empowering people to manage their own health and improve their health
outcomes.and support them in making changes in their health related behaviour.
- Manage and
prioritise a caseload, in accordance with the needs, priorities and support
required by individuals in the caseload. It is vital that you have a strong
awareness and understanding of when it is appropriate or necessary to refer
people back to other health professionals/agencies, when what the person needs
is beyond the scope of the health and wellbeing coach role e.g. when there is
a mental health need requiring the patient to be referred to an appropriately
qualified practitioner.
- Work as part of a
multidisciplinary multi-agency team to promote health coaching and to be
ambassadors for Personalised Care and Supported Self-Management, modelling the
coaching approach in their work.
- Ensure that GPs
practice nurses, practice pharmacists and other members of the primary care
team understand the Health and Well-being Coach role, how to refer to them, and
which patients may particularly benefit from health coaching.
- Support local
health, social care and voluntary sector professionals to make appropriate
referrals to the service. Promote and raise awareness of the health coaching
service particularly to groups and communities that experience barriers to
access.
- Attend and
contribute to team, practice, and PCN meetings and events as required by the
service.
- Work flexibly
adapting to the needs of the service and client group while maintaining the
integrity of the role.
- Contribute to and take part in health coaching
train-the-trainer workshops in order to spread health coaching skills to
support a mindset shift among staff in how they have conversations, integrating
a health coaching approach into how they work with people and each other, and
to strengthen a shift towards enabling a compassionate and coaching culture in
their organisation.
- Collect service
user experience and impact of health coaching as part of the delivery of
personalised care. Participate and collect information that measures the impact
of health coaching as an intervention that supports embedding personalised care
into local health systems e.g. collect data entry relating to the health
coaching activity in GP, Local Authority, and hospital clinical systems or
other systems, as required.
Key Tasks
Provide personalised support
- Meet people on a one-to-one or group consultation basis, by phone, video
conference, or face-to-face.
- Give
people time to tell their stories and focus on what matters to the person.
- Build trust and respect with the person, providing non-judgemental and
non-discriminatory support, respecting diversity and lifestyle choices.
- Work from
a strength-based approach focusing on a persons assets.
- Use a structured framework/model approach to coach individuals across a
series of sessions to: identify whats important to them; set personal goals
and appropriate steps; build skills and confidence to achieve goals; and use
problem-solving to work through challenges.
- Work with
The principles of self-management to actively support
Shared decision making with healthcare
professionals.
Effective engagement with personalised health
and care plans.
proactive engagement with
self-management education and peer support;
Proactive engagement with
self-management education and peer support.
Proactive engagement with
social prescribing, connecting people to community-based activities which
support their health and wellbeing.
Proactive engagement with individually sourced
activities and support.
Access to a care-coordinator
and/or a personal health budget, where needed.
Referrals
- Promote health coaching, its role in supported self-management as a part
of personalised care, in addressing health inequalities and the wider
determinants of health.
- As part of the PCN multidisciplinary team, build relationships with
staff in GP practices within the local PCN, attending relevant
multidisciplinary meetings, giving information and feedback on health coaching.
- Be proactive in developing strong links with all local organisations to
encourage referrals, recognising what they need to be confident in the service
to make appropriate referrals.
- Work in partnership with local agencies to raise awareness of health
coaching and how improving peoples knowledge, confidence, skills can enable
them to improve their ability to manage their long-term conditions and reduce
reliance on clinical services.
- Provide referral organisations with regular updates about health
coaching, including information on how to encourage appropriate referrals.
- Seek regular feedback about the quality of service and impact of health
coaching on referral agencies.
- Be proactive in encouraging equality and inclusion and case-finding
through self-referrals and connecting with all diverse local communities,
particularly those communities that statutory bodies may find hard to reach.
General Tasks
Gathering
and Reporting Information
- Work sensitively with people, their families and carers to gather key
information, enabling tracking of the impact of health coaching on their health
and well-being.
- Encourage people, their families and carers to provide feedback and to
share their stories about the impact of health coaching on their lives.
- Support referral organisations to provide appropriate information about
the person they are referring. Provide appropriate feedback to referral
agencies about the people they referred.
- Work closely within the multidisciplinary team and with GP practices
within the PCN to ensure that the relevant SNOMED codes to record activity are
inputted into clinical systems (as outlined in the Network Contract DES),
adhering to data protection legislation and data sharing agreements.
Supervision/ Professional development
- Have access to relevant GPs to discuss patient related concerns, and be
supported to follow appropriate safeguarding procedures.
- Have access to individual and group coaching supervision from a suitably
qualified or experienced health coaching supervisor.
- Know and adhere to organisational policies and procedures, including
confidentiality, safeguarding, vulnerable adults, lone working, information
governance, equality, diversity and inclusion training and health and safety.
Miscellaneous
- Establish strong working relationships with GPs and practice teams and
work collaboratively with other Health and Well-being Coaches, Care Coordinators
and Social Prescribing Link Workers, supporting each other, respecting each
others views and meeting regularly as a team.
- Act as a champion for health coaching as a part of the PCNs
personalised care offer for patients and organisations.
- Demonstrate a flexible attitude and be prepared to carry out other
duties as may be reasonably required from time to time within the general
character of the post or the level of responsibility of the role, ensuring that
work is delivered in a timely and effective manner.
- Identify opportunities and gaps in the service - and review risks and
issues that could impact on service delivery - and provide feedback to
continually improve the service and contribute to business planning.
- Contribute to the development of policies and plans relating to
equality, diversity and health inequalities.
- Work in accordance with the practices and PCNs policies and
procedures.
- Contribute to the wider aims and objectives of the PCN to improve and
support Primary Care.
North Sedgemoor PCN brings together GP practices caring for around 50,000 people across Burnham on Sea, Brent, Highbridge, Cheddar and Axbridge. We are clinically led, collaborative and community focused. Our team includes GPs, Occupational Therapists, Pharmacists, Care Coordinators, Health Coaches, Paramedics, Digital & Transformation Leads and Service Leads.
We are a learning organisation. You will have a named supervisor. We value curiosity, high standards and kindness. Ideas are welcomed and improvement is part of daily work.
This is an exciting time to join us. We are scaling services and modernising how we deliver urgent and planned care in practices, in peoples homes and in care homes. You will be supported by clear pathways, friendly colleagues and a welcome team who help new colleagues settle in.
You will receive an NHS pension if eligible, generous annual leave and access to well-being resources.
Experience
Essential
- Demonstrable skills in supporting behaviour change.
- IT literate, including ability to use all Microsoft platforms (Outlook, Word, Excel, Teams, Powerpoint etc).
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
- Able to work as part of a team.
- Excellent organisational and administration skills
- Working in a multi-disciplinary setting where influence and negotiation is required.
- Knowledge/familiarity with medical terminology.
- Working in a busy and demanding environment whilst delivering in a timely manner.
- Understanding of current issues facing the NHS.
Desirable
- A minimum of two years Primary Care experience.
- Experience of EMIS Web and other clinical systems such as AccuRX.
- Experience of using coaching approaches/frameworks and models or
- other helping strategies e.g. Motivational Interviewing.
- An understanding of the psychophysiology model of health and the social determinants of health.
- Experience of successful partnership working across statutory, voluntary and community sector.
Qualifications
Essential
- Be willing to attend training with a non-clinical Supported self management health coaching skills programme (minimum 4 days) by a Personalised Care Institute (PCI) accredited trainer or organisation prior to taking referrals.
Desirable
- Coaching/counselling qualification/experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical Supported Self-Management (SSM) Health Coaching through a PCI-accredited organisation.
Personal qualities and attributes
Essential
- Kind, reflective and self-aware.
- Demonstrates their belief that people have untapped resources within them that can only be unleashed by providing a non-judgemental and empowering service.
- Starts with what is working well and takes an asset-based approach (able to work from strengths) in all their interactions with people, colleagues and the communities we serve.
- Excellent communicator and influencer (able to build rapport with people easily).
- Operates with integrity and openness.
- Values diversity and difference.
- Understanding of and commitment to equality of opportunity and good working relationships.
- Commitment to continuous learning and development.
- Commitment to and focused on quality, promotes high standards in all they do.
Skills and knowledge
Essential
- A good understanding of the evidence base and development of self-management in the UK Understanding of the importance and process of helping people with long-term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available.
- Understanding how to apply health coaching in group settings.
- Able to work within a psychophysiology model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting,problem solving.
- Demonstrable skills in supporting behaviour change.
- Excellent group and one-to-one facilitation skills including conflict resolution.
- Skilled in active and reflective listening, building trust and rapport quickly.
- Good people management skills.
- Ability to work with minimal supervision and act decisively and ask for help when needed.
- Excellent communication and presentation skills.
- Proficient in Microsoft Office and web-based services.
- Ability to travel across multiple sites.
Desirable
- Proficient speaker of another language to aid communication with people in the community for whom English is a second language.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 August 2026
Last checked
25 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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