PCN Health Care Support Worker

• Supports health promotion and prevention activities across the PCN, including smoking cessation, weight management, and lifestyle interventions
• Plays a key role in vaccination and immunisation programmes within the PCN
• Works within a Multi-Disciplinary Team to support patients with long-term conditions and health inequalities
• Provides clinical support to registered nurses and other healthcare professionals within the PCN
• Delivers basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives
• Taking and recording blood pressure, height & weight
• Performing ECGs
• Performing phlebotomy in accordance with local and national guidelines
• Correctly labelling, handling, storing and transporting blood samples in line with pathology requirements
• Assisting with chronic disease monitoring (e.g., diabetes, hypertension, asthma, COPD)
• Conducting NHS health checks and cardiovascular risk assessments
• Assisting GPs and nurses with minor procedures
• Updating patient records and ensuring accurate documentation using clinical systems (e.g., EMIS / SystmOne)
• Maintaining infection prevention and control standards at all times

• Competent in phlebotomy for adults
• Knowledge of correct order of draw, appropriate sample bottles, and pathology test requirements
• Understanding of specimen labelling, cold chain requirements, and safe transportation procedures
• Awareness of potential complications (e.g., fainting, haematoma, failed venepuncture) and appropriate escalation procedures
• Knowledge of infection prevention and control, including hand hygiene and use of PPE
• Understanding of health and safety legislation including sharps management and needle-stick injury procedures
• Ability to recognise and escalate abnormal results or clinical concerns appropriately
• Completion of an accredited UK Phlebotomy Training Course or equivalent competency-based training
• Evidence of supervised practice and signed-off competency in venepuncture
• Up-to-date Basic Life Support (BLS) and anaphylaxis training

• Post holder must hold a Care Certificate or work towards one
• Evidence of ongoing CPD relevant to clinical practice and phlebotomy
• Participation in an annual individual performance review, including maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others undertaking similar work
• Inform the Lead GP or line manager of any concerns regarding role and professional development needs
• Be aware of own professional boundaries and what to do when these are reached

• Alert other team members to issues of quality and risk
• Work to practice protocols, national guidelines, and CQC standards
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to team effectiveness by reflecting on activities and suggesting improvements
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

• Apply Practice policies, standards and guidance
• Discuss with other team members how policies, standards and guidelines affect own work
• Participate in clinical audit where appropriate
• Support service development initiatives within the PCN

• We work together to make a difference for patients
• We care enough to go the extra mile
• We support, trust, and empower
• We sincerely value each other
• We support Primary Care to own its destiny

Essential

• Experience of coordinating tasks and liaising with multiple healthcare professionals both internal and external to the organisation.
• Experience of using technology and digital tools

Desirable

• Primary Care experience as a Healthcare Assistant, Practice Administrator, or other.
• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field.
• Experience of using clinical systems such as EMIS.