PCN Administrative and Governance Coordinator

• Provide administrative and coordination support to the Operational Manager, Digital & Transformation Lead, PCN Management Lead and Clinical Directors.
• Support the implementation of initiatives through timely and relevant information gathering analysis, co-ordination, and administrative support.
• To work with the PCN Management Team to ensure Policies and/or communication are standardised across the PCN.
• Organise Barnstaple Alliance meetings alongside the Operational Manager and Digital & Transformation Lead including agendas, minute taking and distribution of these to relevant stakeholders.
• Scheduling of meetings and diary management for the PCN Management Team.
• Attend meetings on relevant projects/matters and when required prepare agendas, take minutes, and distribute these to relevant stakeholders.
• Support the Management team with the recruitment of new PCN staff and HR related work.
• Support the Management team in successfully planning, implementing, evaluating and promoting projects and services across the PCN.
• Liaising with Administration teams from the 4 GP Practices regarding projects, sharing ideas, collating responses, and disseminating information.
• To work with the Digital & Transformation Lead on promoting and enhancing the PCNs social media and digital activity.
• Support the Management team with the co-ordination of rotas, appointments, and the promotion of services.
• Be a point of contact and provide support for the individual PCN Teams and members where needed.

• Support the Management team with data collection and analysis.
• To complete IT searches consisting of but not limited to TPP SystmOne patient searches and reporting for PCN work including the Investment and Impact Fund (IIF) and other areas of the Network Contract Directed Enhanced Service.
• To maintain and develop the PCN Engagement Dashboard on behalf of the PCN.
• Building reports, collating, and analysing data for and on behalf of Practices within the PCN and for PCN projects..
• Develop and maintain databases required for the role.
• Supporting new starters and leavers including organising induction timetables, setting up IT and access to systems and troubleshooting for all PCN staff with IT issues.

• Co-ordinating in co-junction with the PCN Operational Manager and the Practice Managers, vaccination programmes for the 4 GP Practices (where required) excluding child immunisations.

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook and good Excel skills
• Representing organisations at meetings
• Ability to prioritise and manage workload
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• Experience of using TPP SystmOne and running reports
• Experience of collecting and analysing data, Experience of Data Protection regulations and GDPR (including DPIAs and data sharing agreements)
• Competent with using Social Media Platforms

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Essential

• Educated to GCSE level or equivalent

Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of arranging meetings, diary management and minute taking
• Experience of working in a health care setting / primary care

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Pro-active and forward thinking
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure