Patient Triage Coordinator

Principal Duties and

1. Act as a patient advocate and

patient services navigator.

2. Be a familiar point of contact

within the triage team for other practice staff members and

multi-disciplinary teams.

3. Help navigate health and social

care pathways for patient triage requests for urgent on the day appointments.

4. Escalate to Triage Coordinator Team

Leader or Support GP where appropriate.

5. Feedback to line management to

improve triage processes.

6. Monitor availability of resources

at other locations (e.g. UCC) and identify patients who would be appropriate

for referral to other services.

7. Engage with patients to gather

further information for clinical triage where needed and provide appropriate

signposting when advised by clinical staff.

8. Effective communicator focussing on

what you can do for patients rather than what you cant.

Act as a patient advocate and care navigator.

To be a familiar point of contact within the triage team for other departments

Help navigate health and social care pathways for patients who come through triage.

To liaise with other members of the Multidisciplinary Team (MDT)

To attend meetings regarding appointments and feedback on triage systems

To manage a daily administrative list to coordinate patient pathways

Proactively engage with patients to gather further information for clinical triage, where needed and provide appropriate signposting when advised by clinical staff.

Monitor routine requests and liaising with the duty team when there needs further clinical assessment.

Ensuring smooth operation of same-day triage by assessing appointment availability and knowledge of clinical rotas

Use computers and IT systems extensively to carry out day-to-day duties.

We are a thriving, friendly, partner-led, training practice (6 partners, 6 salaried) who strive to offer the best aspects of traditional General Practice,whilst taking advantage of new opportunities & novel ways of working for the benefit of our patients and loyal team.

Qualifications