Patient Support Officer
County Durham & Darlington NHS Foundation Trust
Darlington, DL3 6HXView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Fixed-Term
Hours
Not specified
Closing date
30 October 2026
11 days leftJob description
We are seeking an enthusiastic and highly motivated Patient Support Officer to join our friendly team in this Administrative and Clerical role. The Pr...
successful candidate will work as part of a team in a busy Cardio-Respiratory
Department. They will be responsible for co ordinating and maintaining high
quality appointment systems for Cardiology and Respiratory Diagnostic Services,
ensuring best utilisation of resources available. Experience of hospital based
patient management systems will be desirable. They will be expected to take a leading
role within a small administrative team, to ensure clinical services operate in
a smooth and efficient manner.
successful candidate will work as part of a team in a busy Cardio-Respiratory
Department. They will be responsible for co ordinating and maintaining high
quality appointment systems for Cardiology and Respiratory Diagnostic Services,
ensuring best utilisation of resources available. Experience of hospital based
patient management systems will be desirable. They will be expected to take a
leading role in a small administrative team, to ensure clinical services
operate in a smooth and efficient manner.
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
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For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
Special Skills & Knowledge
Essential
- Organizational skills
- Ability to prioritise workload in order to meet deadlines
- Good communication skills written and verbal, with the ability to obtain information and pass on comprehensive and confidential messages
- Ability to communicate accurately in a courteous and effective manner with a wide range of staff, professionals and members of the public
- Able to provide day to day supervision of section
- Knowledge of computer packages e.g. Word, Excel, Outlook
- Ability to analyse data and present data using Excel packages
- Knowledge of Data Protection and Caldicott principles and an understanding of the need to maintain patient confidentiality
- Ability to accurately transfer data from one source to another
- Ability to use discretion and use own initiative to resolve routine queries in line with departmental procedures
- Flexible approach to work and adaptable to change.
Desirable
- Knowledge of medical terminology
- Supervisory experience
- Ability to train other staff of all levels
- Knowledge of PRISM and EPR
- Knowledge of Diagnostic waiting times and activity requirements.
Special Requirements
Essential: - Approachable and friendly; - Ability to travel to other sites as service requires; - Present a professional image at all times
Experience
Essential
- Experience of an administrative role providing a service in a challenging and constantly changing environment.
- Experience of providing administrative support to a team.
Desirable: - Experience of working in an NHS environment; - Experience of audit and quality assurance programmes
Qualifications
Essential
- Good standard of education - minimum of 3 GCSE's at Grade C or above (or equivalent) including English Language
- NVQ level 3 in Business Administration or equivalent knowledge and experience.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
16 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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