Patient Support Administrator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Gosport, PO12 3AQ
Salary
£25,272
Contract
Fixed-Term
Hours
Not specified
Closing date
10 September 2026
10 days left
Job description
An exciting opportunity has arisen for a Patient Support Administrator to join the Frailty and Acute Visiting Service (AVS) team within Gosport Centra...
- Ability to operate in a constantly changing environment.
- To process referrals and make appointments
- To take phone calls and direct them accordingly or take messages and contact clinical staff as required.
- To lift, move and load/unload boxes containing medical records or supplies.
- To undertake clerical duties for the service e.g. emails, filing, photocopying and scanning as required.
- Travel to other sites when required.
- Communication with Social Services, Relatives, Patients, Physiotherapist/OT's/GP's, Consultants, other clinical professionals, Local hospitals, other Trusts, Suppliers.
- Receiving and talking about confidential/sensitive information
- Special needs: Phone contact with patients or their relatives of a great age range. Some who may be hard of hearing, have dementia, be confused, have difficulty with English. Also, distraught or angry patients or family members. May also be dealing with terminally ill patients and families, this may be by telephone so will need to show empathy with all of the above, confidence to impart correct information, firmness and efficiency extremely important.
- Maintain confidential medical information and manager's correspondence within the Caldicott guidelines.
- Ensure all communications (internal and external) contribute to a positive image of Hampshire and Isle of Wight Healthcare NHS Foundation Trust and are of the highest possible standard
- In return for your skills, we offer regular supervisions and training.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Qualifications
Essential
- GCSE 'O' level education including English and Maths -- Grade C or above
Desirable
- IT Qualification
- (ECDL)
- RSA typing Level II
Experience
Essential
- Working in office environment and previous secretarial experience
- Microsoft Word Skills and experience of using other Microsoft Packages
- Experience of setting up and maintaining office systems
- Experience of working in a health and social care setting
- Experience of managing own workload, prioritising and working independently
Desirable
- Previous experience of
- working in an NHS setting/ community team
- Experience of using EMIS and other NHS IT systems
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
26 August 2026
Last checked
28 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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