Patient Support Administrator - General Administrator

Anima Health System

Appointment & Medical Records Management

Our purpose is to deliver the best possible care for all the people who visit our practices, either as patients, the public or as staff.

As one of the largest and busiest surgeries in Wellingborough, our vision is to move from where we are now to where we want to be, the journey from good to great.

In undertaking this role you are expected at all times to behave in accordance with our practice values which demonstrate your commitment to the delivery of high quality services to patients. This will be in accordance with agreed objectives, quality standards, and resource constraints.

We treat patients, service users, and each other with kindness, dignity and respect Services are always designed around the Patient. We deliver services that are well managed, efficient, convenient and accessible for patients We do what we say we are going to do We are one team and work best when we work together

Working Hours

Core working hours will be a 13:00 to 18:30 Monday and Friday (working 5.5 hours a day) - however the need to be be flexible at possible short notice to cover absences is essential

A good attitude and positive action towards

ED&I creates and environment where all individuals are able to achieve

their full potential. Creating such an environment is important for three

reasons: it improves operational effectiveness, it is morally the right thing

to do, and it is required by law.

Patients and their families have the right to be

treated fairly and be routinely involved in decisions about their treatment and

care. They can expect to be treated with dignity and respect and will not be

discriminated against on any grounds including age, disability, gender

reassignment, marriage and civil partnership, pregnancy and maternity, race,

religion or belief, sex or sexual orientation. Patients have a responsibility

to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in

recruitment and career progression. Staff can expect to work in an environment

where diversity is valued and equality of opportunity is promoted. Staff will

not be discriminated against on any grounds including age, disability, gender

reassignment, marriage and civil partnership, pregnancy and maternity, race,

religion or belief, sex or sexual orientation. Staff have a responsibility to

ensure that you treat our patients and their colleagues with dignity and

respect.

Safety, Health,

Environment and Fire (SHEF)

This practice is committed to supporting and

promoting opportunities to for staff to maintain their health, well-being and

safety. You have a duty to take reasonable care of health and safety at work

for you, your team and others, and to cooperate with employers to ensure

compliance with health and safety requirements. All personnel are to comply

with the Health and Safety at Work Act 1974, Environmental Protection Act 1990,

Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other

statutory legislation.

practice is committed to maintaining an outstanding confidential service. Patients

entrust and permit us to collect and retain sensitive information relating to

their health and other matters, pertaining to their care. They do so in

confidence and have a right to expect all staff will respect their privacy and

maintain confidentiality at all times. It is essential that if, the legal

requirements are to be met and the trust of our patients is to be retained that

all staff protect patient information and provide a confidential service.

preserve and improve the quality of our output, all personnel are required to

think not only of what they do, but how they achieve it. By continually

re-examining our processes, we will be able to develop and improve the overall

effectiveness of the way we work. The responsibility for this rests with

everyone working within the practice to look for opportunities to improve

quality and share good practice.

practice continually strives to improve work processes which deliver health

care with improved results across all areas of our service provision. We

promote a culture of continuous improvement, where everyone counts and staff

are permitted to make suggestions and contributions to improve our service

delivery and enhance patient care.

Induction Training

On arrival at the

practice all personnel are to complete a practice induction programme; this is

managed by the Operations Manager

effective use of training and development is fundamental in ensuring that all

staff are equipped with the appropriate skills, knowledge, attitude and competences

to perform their role. All staff will be required to partake and complete

mandatory training as directed by the training coordinator, as well as

participating in the practice training programme. Staff will also be permitted (subject to

approval) to undertake external training courses which will enhance their

knowledge and skills, progress their career and ultimately, enable them to

improve processes and service delivery.

staff are to recognise the significance of collaborative working. Teamwork is

essential in multidisciplinary environments. Effective communication is

essential and all staff must ensure they communicate in a manner which enables

the sharing of information in an appropriate manner.

Our purpose is to deliver the best possible care for all the people who visit our practices, either as patients, the public or as staff.

As one of the largest and busiest surgeries in Wellingborough, our vision is to move from where we are now to where we want to be, the journey from good to great.

In undertaking this role, you are always expected to behave in accordance with our practice values which demonstrate your commitment to the delivery of high-quality services to patients. This will be in accordance with agreed objectives, quality standards, and resource constraints.

Experience