Patient Services Team Member
Castle Donington Surgery
Derby, DE74 2LB
Salary
£12.71 to £13.70
Contract
Permanent
Hours
Not specified
Closing date
7 September 2026
7 days left
In plain English
What this job actually involves
This job involves working at a GP surgery, helping patients with appointments, answering phone calls, and doing front desk duties. It's a great role for someone who enjoys working with people and wants to make a difference in their community. You'll be part of a friendly and supportive team.
What you'll need
- You need to be educated to GCSE level or equivalent.
- You should have experience of working with the general public.
- You'll need to be able to work well in a team and be confident with technology.
- You should be able to keep patient records up to date and handle confidential information.
- You might need to have a qualification like AMSPAR Receptionist or NVQ Level 2 in Health and Social Care.
How to boost your chances
- Make sure you practice your communication skills and learn about the NHS and how GP surgeries work.
- Get some experience of working in a customer-facing role, like a shop or cafe.
- Consider taking a course to improve your IT skills, like using SystmOne.
- Be prepared to learn about patient records and data protection.
- Think about what you can bring to the team and how you can make a positive contribution.
Written by AI to help you understand this advert in plain English. It can get things wrong — always check the original advert before you apply.
Job description
Ideal opportunity for a confident, hard-working individual to help make a difference in the local community and join a friendly, supportive, and hard-...
The successful candidate will be involved in a wide and varied set of duties including, but not limited to;
- Processing appointment requests and actively signposting patients to the correct point of care.
- Direct patient contact via the telephone and face-to-face.
- Managing other patient inquiries and requests via the telephone or our online consultation portal.
- Front desk duties, managing the reception and waiting room.
- Provide administrative support to members of the primary health care team in the following.
- Digital workflow and correspondence management
- Processing of patient repeat prescriptions and other medication requests.
- Pathology results.
- Monitoring patient call and recall systems.
- Long Term Condition clinic support.
Reception support
Ensure familiarity with the appointment system (SystmOne)
Process appointment requests from patients
Answering telephone calls
Managing patient enquiries and requests
Front desk duties, managing the reception and waiting room
Administrative support
Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up-to-date
Scanning of letters and relevant correspondence into patients notes both electronic and paper format
Sorting of post in and out
Processing of repeat prescriptions
Pathology results
Monitoring patient call and recall systems
Processing NHS mail
Private/insurance work
Patient medical records movement
Ensure security of data at all times
Summarising patient records
Castle Donington Surgery serves as a vital healthcare hub in the semi-rural landscape of Castle Donington, catering to a community of approximately 10,500 patients and counting. Our dedicated clinical team, comprising 9 Doctors, 5 Practice Nurses, HCAs, Clinical Pharmacists embodies our commitment to delivering compassionate and comprehensive care to all.
As a GP training practice, we take pride in nurturing the next generation of healthcare professionals, offering invaluable support and placements to medical students and GP registrars. Through mentorship and hands-on experience, we cultivate a culture of continuous learning, ensuring the highest standards of care for the future for our patients.
Conveniently located, Castle Donington Surgery offers an easy commute within the South Derbyshire, Nottinghamshire and Leicestershire areas, with free onsite parking available for added convenience.
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting, especially General Practice
Skills
Essential
- Clinical IT system user skills
Desirable
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of MS Office applications
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other Qualities
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
15 August 2026
Last checked
18 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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