Patient Services Supervisor

They will lead and motivate the team by setting an example in promoting a professional, positive and efficient image of the practice to all its service users.

Coordinate and manage the workload of the team, delegate duties as needed.

Manage Rota and schedules, including sick leave and annual leave.

Be a point of contact for administrative staff and provide support to the clinical team

They will work opposite each other on a rota alternating between early AM 7:30 - 3:30 and late 11:00 - 19:00 PM shifts.

To undertake shift patterns of early AM 7:30 - 3:30 and late 11:00 -19:00 PM shifts. Ensure the appointments system is used correctly.

Ensure that the telephones are answered promptly and efficiently in accordance with agreed protocol.

Ensure that all patient registration forms are completed correctly.

Ensure that repeat prescriptions (both online and paper) are issued within 72 hours and that reception staff only issue prescriptions for medication they are authorised to issue.

To monitor the prescription queries forwarded to the Script Doctor, ensuring they are actioned in accordance with agreed policy.

Disseminate practice information to staff and patients.

Ensure that health and safety regulations and procedures are adhered to in the reception and waiting room areas.

Monitor and manage the allocation of clinical rooms ensuring that rooms are utilised or available as required.

Deal with more complex enquiries from patients and deputise for the Patient Operations Manager as a Complaints lead for non clinical complaints.

Administer new patient registrations and training of reception staff in accordance with agreed procedures.

Manage the amendments and deductions to practice list

Ensure medical records are received, processed and returned to and from the Health Authority (HA) and processed in accordance with agreed protocol.

To be point of contact regarding appointment queries raised by clinicians, patients or other members of the team.

We currently have 1 Reception Supervisor, 4 Full-time and 1 Part-time Receptionist.

The practice is a 3 GP Partner practice with 9 salaried GP's with 1 Health Care Assistant and 1 Practice Nurse. We also have GP Specialist Trainees

We at the Keats Group Practice seek to provide services that promote health, to detect and prevent ill health and offer treatment and total care for all patients registered at the practice.

We will provide this care regardless of race, colour, ethnic or national origins, age, gender, sexuality, employment status, mental health status, homelessness, class, HIV status or religion. We welcome diversity and aim to be non-judgemental and open minded about differing philosophies of health care.

If this is you do not hesitate and apply and come and join our work family. This is a small practice with a small friendly team which supports each other to provide the best health care

Qualifications

Experience