Patient Services Reception Advisor

Working

as part of a team to support the work of doctors and clinicians, the

post-holder is

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Responsible for receiving,

assisting and directing patients in accessing appropriate services or

healthcare in a professional, courteous, efficient and effective manner.

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Responsible to the Reception

Manager for the management and operation of the assigned Reception or Sub Reception

area at any of the Practices sites, i.e. Sage Cross, Suite 8 and/or Asfordby.

as a focal point of communication between patients, doctors and other medical

staff.

In

proactively managing an allocated reception desk and suite the post-holders

role will include

Reception Desk

Management

patients in a calm and professional manner and directing patients to the

appropriate waiting areas.

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Booking and rescheduling

appointments and informing patients of booked, cancelled or rescheduled

appointments.

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Liaising with doctors

and/or clinicians prior to booking patients appointments and telephone calls.

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Actively manage doctors

phone lists to reduce the impact of unnecessary burdens.

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Receiving, making and diverting telephone calls and taking messages.

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Dealing

with queries, problems, complaints and registering new patients in accordance

with the Practices protocols, policies and procedures.

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Dealing with and

responding to requests from doctors and clinicians.

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Co-ordinating

administrative procedures, supporting medical examinations and, when required,

be a chaperone.

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Dealing

confidentially, efficiently and politely with enquiries arising from patients,

or from other health professionals in respect of patients, both in person and

on the telephone, and in particular enquiries regarding test results.

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Meeting the needs of

patients and clinicians.

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Managing and checking

patients urine specimen, height, weight and visual acuity and entering the

results on the computer.

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Issuing forms and

taking payments when applicable.

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Preparing, checking and

tidying consultation rooms, treatment rooms and reception areas- including

noticeboards and patient information leaflets; ensuring that consultation rooms

are equipped and stocked ready for doctors and clinicians to receive patients.

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Ensuring the efficiency of appointment system and monitoring flow of

patients into consulting and treatment rooms.

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Ensuring that patients without appointments, but who need 'urgent

consultation', are when possible, seen in a logical and non-disruptive manner.

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Explaining Practice arrangements and formal requirements to new patients

and those seeking temporary cover.

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Advising patients of the relevant charges for non-paid for services, taking

payment and issuing receipts.

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Recording home visits on clinical system including all relevant

information and where necessary refer to the Duty Doctor.

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Ensuring that requests for prescriptions are actioned in accordance with

the Practices policies and procedures.

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Actioning and recording requests for other services including ambulance

transportation and interpreters.

Management of Appointment System

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Ensuring total familiarity with the appointment system including regular

and incidental variations.

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Booking appointments, single point of access requests and recalls; and

ensuring sufficient information is recorded to retrieve medical records.

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Monitoring the effectiveness of the system and report any problems or

variations required.

AccuRx Administration

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Filtering incoming

online AccuRx requests

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Completing GP

responses from the triaging GP

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Completing AccuRx

online administration requests

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Liaising with the

triaging GP

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Other duties as

appropriate for the role

Administration Duties

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Updating the computer

with relevant information.

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Updating the self-check

in system when required.

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Checking &

actioning cancellation line messages.

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Updating White Boards

on a daily basis.

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Filing / checking

notes / pulling notes when required.

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Sorting post, scanning

and attaching documents to patient records.

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At the end of the

Evening surgery

a)

Checking and locking

rooms

b)

Securing the building

at the end of the day.

c)

Ensuring the car park

is empty and locking gates.

d) Refilling doctors / nurses / examination rooms

Latham House Medical Practice is one of the UKs largest

doctors surgeries, based in the Melton Mowbray, Leicestershire.

We are conveniently situated within 30 to 50 minutes of

Nottingham, Leicester and Peterborough; Melton Mowbray is a large market town

in the fortunate position of being surrounded by picturesque villages,

beautiful countryside, and local activities.

Experience

Additional Requirements

Knowledge and Skills

Personal Attributes

Qualifications