Patient services & QOF co-ordinator

• Provide a professional and efficient reception and patient services function.
• Support patients in accessing the most appropriate healthcare services.
• Coordinate QOF patient recalls, invitations, and follow-up activities.
• Maintain accurate patient records and administrative systems.
• Monitor and support achievement of QOF and other quality improvement targets.
• Liaise with clinical and administrative staff to facilitate effective patient care.
• Ensure confidentiality and compliance with NHS and practice policies at all times.

• Provide a welcoming, professional and efficient service to patients, visitors and healthcare professionals.
• Manage incoming telephone calls and patient enquiries.
• Book, amend and cancel appointments in line with practice procedures.
• Support patients to access the most appropriate healthcare professional or service through effective care navigation.
• Process registration forms, record requests and other administrative tasks.
• Maintain accurate and up-to-date patient records.

• Coordinate QOF recall programmes and patient outreach activities.
• Identify and contact eligible patients for reviews, screenings, vaccinations and long-term condition management.
• Monitor QOF performance and highlight areas requiring action.
• Support clinicians in achieving QOF targets through effective administration and data management.
• Ensure clinical coding and patient information are recorded accurately.
• Produce reports and undertake audits as required.

• Process incoming correspondence and clinical documents.
• Support the management of electronic workflows and tasks.
• Assist with practice projects, enhanced services and quality improvement initiatives.
• Maintain record-keeping systems.
• Participate in team meetings and training activities.

• Maintain patient confidentiality and comply with GDPR, NHS and Practice policies.
• Adhere to Health and Safety requirements.
• Contribute to a positive, supportive and collaborative team environment.
• Undertake any other reasonable duties appropriate to the role.

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office applications.
• Ability to prioritise workload and work effectively under pressure.
• Understanding of confidentiality and data protection requirements.
• Ability to work as part of a team and independently.

• Previous experience working in General Practice or Primary Care.
• Knowledge of QOF, recall systems and clinical coding.
• Experience using Systm One or similar clinical systems.
• Understanding of NHS services and patient pathways.

• A friendly and supportive working environment.
• Opportunities for training and professional development.
• NHS Pension Scheme (subject to eligibility).
• Generous annual leave entitlement.
• The opportunity to make a real difference to the health and wellbeing of our local community.

• Be part of a caring and dedicated primary care team.
• Work in a supportive environment that values collaboration and professional development.
• Access to NHS Pension Scheme (where eligible).
• Generous annual leave entitlement.
• Commitment to staff wellbeing and work-life balance.
• Opportunity to make a meaningful difference to the health and wellbeing of our local community.

Essential

• Experience
• Previous experience working within a GP Practice, Primary Care or NHS setting.
• Experience using Systm One, EMIS Web, Docman or other clinical systems.
• Experience coordinating patient recall programmes.
• Experience supporting Quality and Outcomes Framework (QOF) achievement.
• Experience of clinical coding or healthcare administration.

Desirable

• Understanding of the Quality and Outcomes Framework (QOF).
• Knowledge of NHS services and patient pathways.
• Understanding of chronic disease management and recall systems.
• Awareness of Information Governance requirements within healthcare settings.

Essential

• Good standard of general education, including GCSE (or equivalent) in English and Mathematics.
• Evidence of competent IT skills, including Microsoft Office applications.

Essential

• Good standard of general education, including GCSE (or equivalent) in English and Mathematics.
• Evidence of competent IT skills, including Microsoft Office applications.