Patient Services Officer
The Clatterbridge Cancer Centre NHSFT
Liverpool, L7 8YA
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
1 September 2026
1 days left
Job description
Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorshi...
Scheduling of complex chemotherapy appointments and outpatient appointments as per protocols
Ensure appropriate administrative actions for clinic outcomes of outpatient and chemotherapy appointments, and to dispose of appointments with the required time limits to support with the achievement of Key Performance Indicators
Communicate with patients regarding appointments, liaising with clinicians regarding complex cases - via telephone, text service & email and deal with barriers to understanding
Change, amend and cancel appointments at the request of the appropriate teams and patients.
Allow early opportunity to escalate capacity issues in accordance with pathway targets.
Organise interpreters where needed for patient OPD and treatment appointments.
To maintain and improve own skills by undertaking the appropriate training and development opportunities relevant to the post.
Maintain and ensure 100% compliance with all mandatory training using ESR
To participate in all administrative and clerical duties
To maintain confidentiality at all times
To maintain multiple email boxes
To have a knowledge of a range of procedures and appointments across multiple services
Requires multitasking
Using multiple applications
Supporting other teams/areas within the Hub
Reception cover
Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis
The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.
We are -
- Kind
- Empowered
- Responsible
- Inclusive
Qualifications
Essential
- GCSE in English and Mathematics Grade C or above
- Vocational Qualification Level 3
- Computer literate
Knowledge & expertise
Essential
- Knowledge of a range of administration systems
Desirable
- Experience in an office environment
Experience
Essential
- Front of house experience in a customer service area.
- Previous office experience
- Scheduling of patients appointments
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
18 August 2026
Last checked
20 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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