Patient Services Manager

Support, train, develop and line-manage all Care

Navigators, Personal Assistants, Secretaries and Branch Site Senior

Administrator.

This will include: appraisals, return to work interviews, holiday and

sickness authorisations, and ensuring IT records and personnel files are up

to date. Also dealing with performance management issues if arising.

on delivering training for new and existing reception staff, including

carrying out training either in 1 to 1s or groups, updating training records and

ensuring compliance with mandatory training and training matrix

Support

the Strategy and Performance Manager with the recruitment of reception

staff

Maintain

a daily visible, accessible presence in reception, and be a day-to-day

point of contact for queries

Work

with the other managers to ensure senior coverorcontact pointfor both admin and clinical staff in reception

Hold

or delegate daily daily, weekly and monthly briefings with reception staff

closely with the Strategy and Performance Manager to understand and embed new

processes and IT development; as well as pro-active monitoring and

management of longer-term clinical gaps or seasonal impacts etc

Deputise for the Strategy and Performance Manager

OPERATIONAL DUTIES

Work closely on a daily

basis with senior reception staff to ensure other duties are carried out as per attached job description.

The surgery has high levels of patient

satisfaction and a pleasant working environment. We have modernised our patient

IT systems with a new phone system and improved online access methods

Experience